1. Scope of the Service

Email Services are intended for the receipt, consultation and sending of email messages. The General Terms and Conditions of Service shall apply in addition to the specific provisions set out below.

The service includes:

• receipt of messages for configured email accounts ;
• access to email accounts using POP3 and IMAP protocols through compatible email clients;
• access to email accounts via webmail (web interface);
• sending of email messages through the SMTP service, subject to the limits specified in the subscribed plan;
• access to authenticated or dedicated SMTP services, where expressly included in the applicable Service plan or agreed separately.

2. Permitted Use

The Email Service is intended for the normal day-to-day communication needs of individuals and businesses.

The use of standard email services for bulk, mass or unsolicited email distribution is strictly prohibited. Clients requiring high-volume email delivery must use dedicated services specifically designed for that purpose, such as a Dedicated Mail Server or Dedicated SMTP Service.

Hosting Solutions reserves the right to restrict, suspend or terminate the Service where it is used in breach of these provisions or in a manner that adversely affects the performance, security or reputation of the Service.

3. Prohibited Activities

Without limitation, the following activities constitute misuse of the service:

• sending unsolicited commercial or non-commercial email (SPAM);
• distributing malware, viruses or other malicious code;
• sending “email bombs” or messages with excessively large attachments;
• repeatedly sending messages to to invalid or non-existent email addresses;
• any activity that may result in the blacklisting of the Service's IP addresses or associated domains.

4. Receiving Email

Clients are responsible for regularly downloading or managing the email messages stored in their accounts to ensure that the allocated storage limits are not exceeded. If an email account reaches its storage limit, new incoming messages may be rejected or returned to the sender until sufficient space has been made available.

5. Sending Email

Clients are responsible for ensuring that email communications comply with all applicable laws, including obtaining recipients' consent where required.

Emails sent through the Service:

• must originate from a valid, properly configured email address;
• must be sent in plain text or HTML format compliant with SMTP standards;
• must not contain malware, malicious code or other harmful content.

To ensure compatibility with international SMTP standards, individual lines in HTML messages must not exceed 2,048 characters.

A single email must not be addressed to more than 40 recipients (including the To, Cc and Bcc fields). Where messages are intended for a larger audience, they should be sent in smaller batches or through a dedicated bulk email service. Messages exceeding this limit may be rejected, delayed or filtered without prior notice.

6. Bulk Email and Newsletters

Bulk email campaigns and newsletters may only be sent using services specifically designed for high-volume email delivery, such as DEM Mail Server, Dedicated Mail Server or Dedicated SMTP.

Where required by applicable law, mailing lists must be managed using a double opt-in subscription process.

The Client is responsible for taking all reasonable measures to prevent blacklisting. If bulk sending results in the blacklisting of the IP address associated with the service, the Provider may suspend the service. If bulk email activity results in the blacklisting of an IP address associated with the Service, Hosting Solutions may suspend the affected Service. Service restoration may be subject to successful delisting, which shall be the Client's responsibility and expense.

The following activities are prohibited:

• sending bulk email from shared Hosting plans or web applications hosted on them;
• sending bulk email through the Webmail interface;
• sending bulk email using domains protected by an active Private WHOIS service.

7. Best Practices for Bulk Email and Mailing Lists

Clients sending newsletters or other bulk communications are responsible for following generally accepted industry best practices to maintain email deliverability and prevent spam.

In particular, by way of example and not limitation, Clients shall:

• use a double opt-in subscription process where required by applicable law;
• provide a clear and easy-to-use unsubscribe mechanism in every message;
• regularly verify and remove invalid or inactive email addresses;
• automatically process and remove addresses that generate permanent delivery failures (bounces);
• correctly configure email authentication records, including SPF, DKIM, and, where appropriate, DMARC;
• comply with the sender requirements and feedback mechanisms provided by major email service providers;
• ensure that sender information, message headers, subject lines and content are accurate, transparent and not misleading.

Hosting Solutions does not guarantee that messages sent in compliance with these best practices will not be filtered or classified as spam by recipients' email systems.

8. Classification of Messages as SPAM

Whether an email message is classified as SPAM depends mainly on its content and on the filtering criteria applied by the recipient or their email service provider. These criteria may vary and may rely on automated systems that are beyond the Provider’s control.

The Provider cannot be held responsible if messages are classified, filtered, or blocked as SPAM by recipients’ email systems or service providers.

Any service found to be used for sending SPAM may be suspended or disabled immediately, without prior notice. The Provider reserves the right to claim compensation for any damages resulting from such activity.

9. Blacklisting of IP Addresses

Improper use of email services may result in the IP addresses used for sending messages being added to blacklists mantained by email service providers or third-party organizations that monitor unsolicited or abusive email activity.

If the Customer’s sending activity causes, or is likely to cause, an IP address associated with the Services to be blacklisted, the Provider reserves the right to temporarily suspend the email sending service in order to prevent further disruption or damage to its infrastructure.

Where the blacklisting is attributable to the Customer’s activity, the Provider may require the Customer to take the necessary steps to resolve the issue and may charge any technical costs incurred for analysis, mitigation, or delisting activities.

The Provider shall not be held liable for any restrictions, blocking, or non-delivery of messages by third-party email systems resulting from the blacklisting of IP addresses.