Use of dynamic components, scripts and executables in Hosting services

Regulation of services

Hosting Solutions provides its customers with hosting plans that allow the use of CGI programs, ASP scripts, Perl, PHP and other executable programs.

Since scripts use more resources than HTML pages, Hosting Solutions has defined a set of rules to ensure the proper functioning of systems with active content.

Scripts and/or executables must use a low to medium amount of resources. Customers who start scripts or programs that use an excessive amount of memory and/or CPU are subject to additional costs.

For applications requiring high system resources, migration of the plan to a dedicated server will be appropriate.

Scripts must not interfere with the configuration of the operating system, web server or hardware. Examples of interference include time-out settings, CPU resources and other default parameters on the server.

Scripts must not have vulnerabilities that can be maliciously exploited from outside. The Customer is liable for malfunctions caused by its own scripts, even if caused by third parties. It is the Customer's responsibility to ensure that scripts or programs cannot be improperly exploited from outside.

Scripts may not be called up from other servers or through automated procedures without the prior approval of Hosting Solutions. Examples include: server-side scripts that can be used in automated form, public visit counters and other scripts that can be accessed from other websites.

The inclusion in web pages of forms/modules (e.g. contact forms, comment forms, etc.) that automatically generate emails (form-to-mail) must be implemented in such a way as to prevent their improper and automatic use by programs/scripts (e.g. BOTs). One way to implement such sending control can be the use of control techniques (e.g. CAPTCHA) that distinguish whether the form in question is used by a person or by a program (BOT). In addition: the messages generated by such forms/modules must include, in the sender and in the envelope of the message generated by the form, the address of an existing email account in the website's domain; the form's message sending script must ensure the correct configuration of an MX record for the domain to which the destination email account belongs.

Any script or material on a website that causes interruptions or compromises the proper functioning of our systems , also damages other websites hosted on the same server, therefore our service and our image.

Hosting Solutions will discontinue the service that is the cause of the interruption or malfunctioning of our systems without prior notice. The reactivation may be implemented in accordance with the time, cost and manner we consider appropriate.

Any script made to attack or compromise a server will result in the immediate interruption of the service (and/or account) and the initiation of appropriate legal proceedings against the owner of the service. Hosting Solutions will be the sole party to assess and decide whether a script is malicious or not.

Hosting Solutions reserves the right to change the technical/technological characteristics and size of the services at any time in order to improve the service. For more details see: Variation of service characteristics