Processing of personal data

Regulation of services

Information pursuant to article 13 of European Regulation 679/16 (or GDPR)


Genesys Informatica Srl is actively engaged in safeguarding the personal data of its clients and anyone else who entrusts such data to us for processing. We recommend that our clients read this policy carefully before subscribing to any of our services.

Data controller

Genesys Informatica S.r.l.

VAT N. 02002750483 Tel 055 30312626 E-mail:
in the person of its legal representative, who is also the data processor.

To exercise your rights, listed below, you must send a written request addressed to
Genesys Informatica S.r.l., tel 055 30312626, e-mail:,
 FAO the Data Processor.

DPO (Data Protection Officer)

Pursuant to Article 37 of the GDPR, Genesys Informatica Srl has appointed a Data Protection Officer (DPO) who can be contacted at the following address:

Purpose of the data processing

The legal basis for the processing is the business relationship created by the sale of web services, in relation to Article 6(b) and (c) of the GDPR.

The data will be processed in order to:

  • execute the activation and maintenance of the subscribed service;
  • perform the obligations provided for by laws or regulations;
  • protect the rights of Genesys Informatica Srl in legal proceedings;
  • send informative material of a technical, administrative or commercial nature;
  • monitor physical access to the data-center by means of video-surveillance and access logs;
  • invite to corporate events.

No particularly sensitive data (e.g. health data) relating to the data subject (expressly referred to as "special" data in the GDPR) will be processed in connection with the above-mentioned purposes.

Data processing methods

The data will be processed mainly by electronic and computerised means and stored both on computer media and on any other suitable media, in compliance with the security measures specified in our internal regulations and ISO 27001 certification and may involve all the operations specified in Article 4(2) of the GDPR.

Compulsory nature

The data required for the activation and provision of the purchased service, or for the purpose of participation in company events, are mandatory. All other data such as, for example, the email address for receiving informative or commercial material are not mandatory.

Consequences of refusal to provide data

In the event of failure to provide one or more of the mandatory data, it will not be possible to use the requested service.

Subjects to whom personal data may be disclosed

Personal data relating to the processing in question may be communicated to subjects  whose right to access personal data is recognised by law or secondary and/or EU regulations. Furthermore, personal data may be communicated necessarily and solely for the purpose of providing the service purchased, to the following subjects, as suppliers of Genesys Informatica Srl for the services specified:

  • NIC - Registry of .it domains, in order to provide the service of registration/transfer of .it domains;
  • EURID - Registry of .eu domains, in order to provide the service of registration/transfer of .eu domains;
  • OpenSRS and ENOM - in order to provide the service of registration/transfer of gTLD domains, SSL certificates, goMobi;
  • EPAG - in order to provide the service of registration/transfer of ccTLd domains and trust services;
  • ItNet -  in order to provide the service of certified emails;
  • Namirial - in order to provide the service of certified emails;
  • Acronis - in order to provide the service of Acronis Backup;
  • Microsoft - in order to provide the services of Office365, Exchange OnLine and Microsoft Licensing;
  • I-Contact - in order to provide the service of SMS messaging;
  • Judicial authorities - following a formal request by court order.

In the case of a domain name registration request, the data of the domain holder will be transmitted to the relevant Authorities. In the case of certified electronic mail (PEC) account request, the data of the account holder will be communicated to the PEC service providers.

Territorial scope of processing

Personal data will always be processed within the European Community, with the exception of data required for the registration of gTLD domains, ccTLDs, SSL certificates and the goMobi service, which by their very nature are services that are also managed outside the European Community (mainly USA and Canada).


Personal data processed exclusively for administrative/accounting purposes are retained for a period not exceeding the period stipulated by current tax legislation for document retention (10 years). Even a request for cancellation cannot override this type of retention.

Personal data processed for newsletter/marketing purposes are retained until cancellation is requested.

Personal data required for the provision of the service are retained until cancellation is requested.

All personal data are stored in backup copies for up to thirty days.


In compliance with the guidelines of the GDPR and freedom of choice, your data will not be subjected to an exclusively automated decision-making process, including profiling, which produces legal effects concerning you or which may affect you in a significantly similar way.

Rights of the data subject

In relation to the processing of your personal data, pursuant to art. 14 and et seq. of the GDPR, you have the right to protect your rights towards Genesys Informatica Srl; in particular, you have the right to know, at any time, which of your data are held by the individual data controllers,in other words by Genesys Informatica Srl or by the subjects indicated above and how they are used; you also have the right to have them updated, supplemented, corrected or deleted, to request that they be blocked and to object to their processing. To exercise your rights, as well as for more detailed information on the subjects or categories of subjects to whom the data are communicated or who become aware of them in their capacity as data processors or persons in charge of the processing, you may contact the data controller or one of its managers, identified at the beginning of the information sheet.

Other data

Genesys Informatica Srl offers web space rental services. Customers of Genesys Informatica Srl may deposit data including text, images, databases and other documents in the web space provided by the service purchased. Genesys Informatica Srl will not process data that the customer enters in its web space, which is an area publicly available via the Internet. Even with the necessary security measures in place, the data on the Internet is by its very nature public data. The regulations of our service prohibit the use of the web space to deposit and process sensitive data online, to deposit data that violates privacy or copyright rights.

Tracking Technologies

Genesys Informatica Srl uses IP address tracking technologies and cookies to track visits to its website.

Collected data

1. IP addresses

The IP addresses of all visitors accessing our website are collected. The data collected is used for managing the technical and administrative operations of our company, diagnose any technical problems and prevent intrusion and abuse of the service.

2. Cookie Generalities

Genesys Informatica Srl uses "cookie" technology to improve the use of the services offered by associating a cookie to the visitor connected to the website. Cookies are also used to determine the website's traffic values and to enable the correct completion of service orders, to calculate discounts and manage promotions that may be applicable to the connected visitor.

Visitors to the website can disable the cookie tracking feature from their browser, but in some cases this may lead to malfunctions in the use of the website itself. . Below are some links showing how to change the cookie policies for the most commonly used browsers:

  • Google Chrome:
  • Mozilla Firefox:
  • Internet Explorer:
  • Safari:
  • Opera:

2a. Technical cookies

Technical cookies are defined as cookies that serve to carry out navigation or provide a service requested by the user. The technical cookies used by Genesys Informatica Srl can be classified as follows:

  • Session cookies in order to allow access and use of the reserved area (ServerMate control panel);
  • Session cookies for the correct use of the website;
  • Technical cookies for personalising user choices;
  • Analytical technical cookies to find out how users use our website and improve their browsing experience.

Technical cookies are divided into session cookies (used only until the browser is closed) and persistent cookies (saved in the memory of the user's device until they are deleted).

2b. Third-party cookies

We use third-party analytical (statistical) cookies, specifically on Google Analytics, to estimate traffic (aggregated data on the amount of users, sessions and pages visited, etc.) on our website. In particular, these cookies implement IP anonymisation, so no profiling of visitor users is ever carried out.

These cookies are in fact used to collect, in anonymous form, data necessary for statistical purposes (not profiling), to monitor performance and improve the usability of the website.
The user's consent is not required for such cookies.

However, we invite users to read the privacy policy and the instructions on how to manage or disable cookies published on Google's web pages.

3. WHOIS data

In the event that the interested party applies for registration of a domain name, he/she must indicate the data of the domain holder. This data will be transmitted electronically to the relevant authorities responsible for registering domain names. These data will be publicly visible through the WHOIS service provided by the registration authorities.

4. Use of camera via App

The ServerMate app (for the ticket system) and the ArchiviaOnline app (for the electronic invoicing service) both make use of the camera during the activation phase of the mobile device: the images taken by the camera are used by the app exclusively for the purpose of decoding the qrcode for enabling the device to use the app itself; therefore, in no way is image data transferred outside the device being used and, consequently, in no way is such data stored by Genesys Informatica Srl.


To lodge a complaint about the processing of your personal data, you may contact the Italian Data Protection Authority using the following link


For any information or clarification on the topics covered, please write to privacyhostingsolutions.itt