Regulation

Rules for the use of SMTP, DEM Mail Server and Dedicated Mail Server

The services of SMTP, DEM Mail Server and Dedicated Mail Server are aimed at receiving (Dedicated Mail Server) and sending (including bulk: Dedicated Mail Server, DEM, SMTP) email messages for email domains. For these services le the general conditions of use of the services apply in addition to the conditions specified below.

Incorrect or improper use of the email services may result in the blacklisting of the IP address in use for the service. Please refer to the section on blacklisting rules.

Regulation of the authenticated SMTP service, limited or unlimited

The authenticated SMTP service allows e-mail messages to be sent after authentication.

Any communication transmitted with this service must be made using, as the envelope and sender (From: field of the header) existing accounts of the domain for which the service was purchased.

This service allows you to send mass mailing and newsletters, which must, however, be carried out in compliance with current regulations and commonly accepted rules (netiquette), in particular:

  • the recipients must have given their express consent to receiving the newsletter;
  • no lists of purchased email addresses may be used; only email addresses acquired following confirmation (confirmed opt-in or double opt-in) may be used;
  • the message must contain a link for unsubscribing from the list, which can be done with just one click on the link: unsubscribing by replying to an email address is therefore not correct;
  • preventive check and removal of fake or incorrect addresses;
  • automatic removal of bounces.

If Hosting Solutions receives complaints from the recipients of the mailings concerning unsolicited emails sent through this service, it may request proof of correct acquisition of the addresses, and, if not provided, it reserves the right to suspend the service.

Regulation of the free SMTP service

The free SMTP service allows you to send emails from any sender using the SMTP protocol. The service can only be used with senders from your own domains or those of direct customers (in the case of resellers). This service does not allow bulk mailings or newsletters.

Regulation of the DEM Mail Server service

The DEM Mail Server service is designed to send newsletters and commercial communications.

The mail can be sent if the message has a sender (From:) that belongs to the domain for which the service is purchased and the envelope is an account that can be accessed in POP3 protocol: the credentials of this account must be provided to the system in order to allow the automatic cancellation of bounces (bounce: email that the system has failed to deliver).

The number of emails that can be sent through the service is limited only by the resources of the server hosting the service. The massive mailing of communications must however be carried out in compliance with current regulations and commonly accepted rules (netiquette), in particular:

  • the recipients must have given their express consent to receiving the newsletter;
  • no lists of purchased email addresses may be used; only email addresses acquired following confirmation (confirmed opt-in or double opt-in) may be used;
  • the message must contain a link for unsubscribing from the list, which can be done with just one click on the link: unsubscribing by replying to an email address is therefore not correct;
  • preventive check and removal of fake or incorrect addresses;
  • automatic removal of bounces.

If Hosting Solutions receives complaints from the recipients of the mailings concerning unsolicited emails sent through this service, it may request proof of correct acquisition of the addresses, and, if not provided, it reserves the right to suspend the service.

Regulation of the Dedicated Mail Server service

The Dedicated Mail Server service allows you to manage domains and email accounts in autonomy.

There are no limitations to the use of the service, except for massive mailings: in this case, in fact, massive communications must be sent in compliance with current regulations and commonly accepted rules (netiquette), in particular:

  • the recipients must have given their express consent to receiving the newsletter;
  • no lists of purchased email addresses may be used; only email addresses acquired following confirmation (confirmed opt-in or double opt-in) may be used;
  • the message must contain a link for unsubscribing from the list, which can be done with just one click on the link: unsubscribing by replying to an email address is therefore not correct;
  • preventive check and removal of fake or incorrect addresses;
  • automatic removal of bounces.

If Hosting Solutions receives complaints from the recipients of the mailings concerning unsolicited emails sent through this service, it may request proof of correct acquisition of the addresses, and, if not provided, it reserves the right to suspend the service.

Blacklisting an IP address

Incorrect or improper use of email services may result in the blacklisting of the IP address in use by the service.

  • If the IP address of the dedicated service (Dedicated Mail Server, DEM Mail Server, Unlimited Authenticated SMTP) is included in a blacklist, Hosting Solutions reserves the right to suspend the service without notice and The Customer is required to implement all necessary procedures for delisting (removal from the blacklist) of the IP.
  • If the Customer causes the blacklisting of a shared IP, Hosting Solutions reserves the right to suspend the service without notice and to charge the Customer for the costs of the delisting procedure.