1. Scope of the Services

The SMTP, DEM Mail Server and Dedicated Mail Server services are intended for:

• sending email messages (SMTP, DEM, Dedicated Mail Server);
• sending bulk communications and newsletters (where permitted: authenticated SMTP, DEM, Dedicated Mail Server);
• receiving and independently managing email domains and mailboxes (Dedicated Mail Server).

The General Terms of Service shall apply in addition to the specific provisions set out below.

Improper or unlawful use of the services may result in the blacklisting of the IP address associated with the service. In such cases, the provisions set out in the “Blacklisting” section shall apply.

2. Authenticated SMTP Service (limited or unlimited)

The authenticated SMTP service allows the sending of email messages subject to authentication.

Each communication must use, as sender (the From header field) and as envelope — meaning the technical address used by the SMTP protocol for message delivery and error handling (Return-Path) — exclusively existing mailboxes belonging to the domain for which the service has been purchased.

Where the service allows bulk sending, such activity must be carried out in compliance with applicable laws and commonly accepted rules of conduct (netiquette). In particular:

• recipients must have provided explicit consent to receive the communications;
• the use of purchased email address lists is prohibited;
• only email addresses obtained through a confirmed opt-in or double opt-in procedure may be used;
• each message must contain a functional unsubscribe link allowing removal with a single click;
• invalid, fake or incorrect addresses must be removed in advance;
• automatic bounce handling must be enabled.

In the event of complaints regarding unsolicited communications, Hosting Solutions may request documentary proof of proper consent collection. Failing such proof, Hosting Solutions reserves the right to suspend the service.

3. Open SMTP Service

The open SMTP service allows the sending of email messages via the SMTP protocol.

The service may only be used with sender addresses lawfully controlled by the Client.

The service does not permit bulk sending of communications or newsletters.

4. DEM Mail Server Service

The DEM Mail Server service is intended for the sending of newsletters and commercial communications.

Messages sent must use a sender address belonging to the domain for which the service is active and must be configured to allow automatic bounce management through a mailbox accessible via POP3.

The number of emails that may be sent is limited solely by the technical resources of the hosting server.

Bulk sending must comply with applicable laws and the netiquette rules outlined above (explicit consent, prohibition of purchased lists, double opt-in, single-click unsubscribe link, removal of invalid addresses and automatic bounce handling).

In the event of complaints, Hosting Solutions may request proof of proper address acquisition and suspend the service if adequate documentation is not provided.

5. Dedicated Mail Server Service

The Dedicated Mail Server service allows independent management of email domains and mailboxes.

No operational limitations apply, except in the case of bulk communications, which must comply with applicable laws and the netiquette rules referenced above.

In the event of complaints concerning unsolicited communications, Hosting Solutions may request proof of proper consent collection and suspend the service in case of non-compliance.

6. Blacklisting

Improper or unlawful use of email services may result in the blacklisting of the IP address associated with the service.

• In the case of a dedicated IP address (Dedicated Mail Server, DEM Mail Server, unlimited authenticated SMTP), Hosting Solutions may suspend the service without prior notice. The Client shall be responsible for carrying out all necessary IP delisting procedures.
• In the case of a shared IP address, if the Client causes blacklisting, Hosting Solutions may suspend the service without prior notice and charge the Client for the costs of the delisting procedures and any related technical activities.

Hosting Solutions reserves the right to seek compensation for any additional damages resulting from the Client’s conduct.