Support

Support

Technical, administrative and commercial support.

Tra le caratteristiche che da sempre contraddistinguono Hosting Solutions ci sono assistenza tecnica e customer care. Siamo dotati, infatti, di un'apposita struttura interna in grado di fornire supporto alla clientela in modo che ogni richiesta di assistenza venga recepita e risolta in tempi ridotti ed in modo completo.

Our helpdesk, formed by specialised engineers and technicians, provides direct support through:

Direct telephone support with specialised technical staff.
Support is available on weekdays by calling 055 30312626, from 9am to 13 and from 15 to 18.

Support by email or through ticket, available every day, with response within the working day.
Log into the Ticket System

Online guide complete with examples, for the configuration and the correct use of services and tools provided by Hosting Solutions. Programming examples are also available
Go to the guides

Find answers to frequently asked questions, divided by subjects.
Details on the correct use of the services provided and solutions to the most common problems.
Go to the F.A.Q.

Support through ServerMate App, to manage tickets directly and promptly and receive real time support.
ServerMate App can be downloaded from Apple Store .
Here is a description of our App: ServerMate App: Ticket System in an app (Android, iOS).