Customer support

Our technical, administrative and commercial assistance.

Among the features that have always distinguished Hosting Solutions are technical support and customer care. In fact, we have a dedicated in-house structure capable of receiving and resolving all requests for assistance quickly and efficiently.

Our service team of specialised engineers and technicians provides support and advice in several ways:

Direct telephone support with specialised technical personnel.
Support is available on weekdays at 055 30312626, from 9am to 1pm and from 3pm to 6pm.

Support by email or ticket, available every day, answered within the working day.
Log into the Ticket System

Online guides with examples, to configure and correctly use the services and tools provided by Hosting Solutions. Programming examples are also available.
Go to the guides

Find answers to frequently asked questions, divided by subjects.
Details on the correct use of the services provided and solutions to the most common problems.
Go to the F.A.Q.

Support through ServerMate App, to manage tickets directly and promptly and receive real time support.
ServerMate App can be downloaded from Google Play store and from Apple Store .
Here is a description of our App: ServerMate App: Ticket System in an app (Android, iOS).