General Definitions

Provider: the entity that supplies the Services covered by the contract.

Client: the entity that purchases the Services from the Provider and accepts the contractual terms and conditions.

Reseller: a Customer who purchases the Services for the purpose of reselling them to its own customers or to sub-resellers.

End User: the entity that directly uses the Service. The End User may coincide with the Client or, where the Client acts as a Reseller, with the Reseller’s customer.

Main Service: the primary service purchased by the Client, to which one or more Additional Services may be added.

Additional Services (add-ons): optional services offered by the Provider in addition to and in connection with the Main Service. Each Additional Service must be associated with a Main Service.

Order: the request to purchase or renew a Service submitted by the Client in accordance with the procedures established by the Provider.

Activation Date: the date on which the Provider sends the Client the activation confirmation email containing the access credentials and/or any information necessary to access and use the Service.

Duration: the term of validity of the Contract or of each individual Service, as determined at the time the relevant Order is placed.

Renewal: the continuation of the Contract, in whole or in part, with respect to one or more Services, to be effected prior to the expiry of the original term, subject to the Client’s submission of the relevant Order and payment of the applicable fees.

Control Panel: the reserved area through which the Client may manage Services and place Orders.

Access Credentials: personal identification codes (such as username and password) that allow access to the Services or to the Control Panel.

Ticket System: the online technical support system through which the Client may report malfunctions and request assistance.

Operating Manual (or User Guide): the document, in file format or web page format, containing instructions and guidelines for the proper use of a specific Service.

Content: any data, files, information, text, images, applications or other materials uploaded, transmitted or published by the Client or the End User through the Services.

Backup: a secure copy of data created for the purpose of preventing loss, corruption or damage.

Disaster Recovery Plan: the set of procedures and measures adopted to restore systems and data in the event of serious failures or catastrophic events.

Definitions relating to domain name services

Domain Name (or Domain): the identifying name on the Internet, registered with the competent Registry, that enables the unique identification and addressing of Internet resources, such as websites and email services.

Registry: the entity responsible for the technical and administrative management of a specific domain extension.

Registrar/Maintainer: the entity accredited by the competent Registry and authorized to manage the registration, renewal, transfer, and maintenance of Domain Names.

Domain Registration: the procedure by which a Domain Name is requested by the Client and, subject to acceptance by the competent Registry and payment of the applicable fees, is assigned to the Client.

Domain Transfer: the procedure by which a domain name is transferred from one Registrar to another, in accordance with the rules established by the competent Registry.

DNS (Domain Name System): the system that translates domain names into corresponding IP addresses, allowing devices to locate and connect to servers on the Internet.

Domain-Related Services: technical services that require an active domain name in order to function, including, without limitation, hosting services, email services, digital certificates, and DNS services.

Definitions relating to electronic invoicing and/or digital preservation services

SafeInvoiceB2B: the software solution, accessible via the web or through the Reseller’s management system, designed for the electronic management, archiving, storage and consultation of electronic documents, including, without limitation, electronic invoices, commercial documents, electronic orders, and any other digitally archived documentation.

Archivia Online: the software solution, accessible via web interface or through the Reseller’s management system, that enables the electronic archiving, retrieval, consultation and legally compliant digital preservation (conservazione digitale a norma) of electronic documents, in accordance with applicable laws and regulations.

Archiving: the process of storing and preserving electronic documents on digital media in a manner suitable to ensure their integrity, availability and retrievability over time.

Active Cycle: with reference to electronic invoicing, the set of activities relating to the issuance and transmission of electronic invoices by End Users to their customers.

Passive Cycle: with reference to electronic invoicing, the set of activities relating to the receipt and management of electronic invoices by End Users from their suppliers.

Compliant Digital Preservation (Conservazione Sostitutiva): the process of preserving electronic documents in compliance with Chapter 4 of the AgID Guidelines on the creation, management and preservation of electronic documents, aimed at ensuring their authenticity, integrity, reliability, legibility and retrievability over time.

Invoice Delegation: the authorization by which the Customer, having prepared the electronic invoice(s) using the data and information in their possession, expressly appoints Genesys Informatica S.r.l. to affix its digital signature and transmit the invoice(s) to the SDI (Sistema di Interscambio).

Commercial Document: the document certifying the receipt of payment for the sale of goods or the provision of services, as defined in Article 1 of the Interministerial Decree of 7 December 2016.

Electronic Invoice: an invoice issued and received in electronic format in accordance with applicable legislation, including Articles 21 and 39 of Presidential Decree No. 633/1972, as subsequently amended and supplemented, and Ministerial Decree No. 55/2013.

Digital Signature: a specific type of qualified electronic signature based on a system of asymmetric cryptographic key, one public and one private. This system enables the holder, through the private key, to sign an electronic document or set of electronic documents, and enables the recipient, through the public key, to verify the authenticity, integrity, and origin of the same.

HUB SM: specific hardware and software technology used by the Tax Office of the Republic of San Marino for the collection, processing, sorting and transmission of electronic invoices to economic operators and competent authorities, as referred to in Delegated Decree No. 163 of 20/09/2021.

Preservation Manual: as defined in Section 4.6 of the AgID Guidelines on the creation, management and preservation of electronic documents, the document describing the organizational structure, the parties involved and their respective roles, the operating model, the process workflow, the architectures and infrastructures used, the security measures adopted, and any other information necessary to ensure the proper management and ongoing verification of the preservation system over time. The Preservation Manual of Genesys Informatica S.r.l. is available online at the following link: https://www.hostingsolutions.it/download-file?f=hs-manuale-conservazione.

Order Sorting Node (NSO): the IT system managed by the State General Accounting Office (Ragioneria Generale dello Stato), regulated by Law No. 205 of 27 December 2017 and subsequent amendments, which ensures the secure and traceable exchange of electronic documents between public bodies and their suppliers, supporting the digitalization of public procurement processes.

Electronic Order: an electronic supply order for the provision of goods and services, as governed by Article 3, paragraph 4, of the Ministerial Decree of 7 December 2018.

Interchange System (SDI): the IT system managed by the Italian Revenue Agency pursuant to the Ministerial Decree of 7 March 2008, responsible for receiving electronic invoice files, verifying their formal compliance and forwarding the invoices to the relevant recipients.

Sub-Reseller: a person or entity that is a customer of a Reseller and uses the services for the purpose of providing them to its own customers..

Activation Order: the proposal to purchase the Service submitted by completing the appropriate online form available at hostingsolutions.it and transmitted to Genesys Informatica S.r.l.