Information Security

Security, availability and data integrity. Staff always updated.

All Hosting Solutions' staff is trained and constantly updated on data processing and access to infrastructure databases. All activities of staff (including external staff) are set out in personal letters of appointment subject to non-disclosure and confidentiality agreements (NDAs: non-disclosure agreement).
In addition, the priorities and rights of access to data by staff are reviewed annually and amended if necessary.

Genesys Informatica s.r.l.'s infrastructure has been designed and built to ensure maximum security, availability and data integrity, as required by the security measures described in the GDPR.
A number of documents were prepared in order to provide evidence of these security measures, of how to access the infrastructure, of the controls carried out and of all the redundancies present. Ad-hoc control measures were implemented to verify the effectiveness and functionality of the measures adopted.

Real-time monitoring is carried out to assess any security breaches and to inform the supervisory authorities and/or those directly concerned; a detailed register of data processing is also kept in order to be able to analyse and resolve any request made by the person concerned to exercise their rights.

A detailed risk analysis was carried out on all company assets (not just personal data) to minimise any kind of risk that could jeopardise data security, availability and integrity.

Lastly, an assessment of the impact on the processing of personal data of each new service provided has been included as a design requirement.

Genesys Informatica also has a DPO with whom it works on an ongoing basis to meet the privacy and data protection needs of its customers.