FAQ
Frequently Asked Questions
FAQ - Frequently Asked Questions

FAQ

Frequently Asked Questions

Domains Registration

There are several possible reasons, the most common are:
- Domain not yet active:
Check the presence and status of the domain in the control panel and whether the activation mail concerning the service has been received.
- DNS propagation in progress:
Registering a new domain involves updating the DNS servers responsible for resolving all domain names on the Internet. After an update, it may therefore be necessary to wait up to 24 hours for the update to propagate to all servers and therefore to the Internet.
To change the registrant of a domain, you need to log in to your control panel, purchase our “Change Registrant of a Registered Domain” service from the “Order Add-On Services” section and enter the new registrant details. The cost of the service depends on the domain extension, for many extensions the change is free of charge.
Premium domains are domains with a high commercial value. The registries of each extension reserve the right to sell these domains at a price generally much higher than the standard fee. These domains, therefore, do not have a list price and cannot be registered/transferred independently through the online procedure.
At the time of the search, if the domain is identified as Premium, it will be necessary to contact the sales department to find out the price and possibly proceed with the registration/transfer.
The availability of the registrant contact information of a domain depends on the registry to which it belongs. In general, if the registrant's details are visible, they can be accessed through a WHOIS search.
For .IT domains, it is possible to avoid publication (if the registrant is a natural person or a freelancer) by ticking the box NO under “Whois accessibility consent” when subscribing to the domain.
For .EU domains and gTLDs (e.g. .COM/.NET, etc.) the registrant contact details are not visible.
For ccTLDs (national extensions), the policy on publishing registrant details changes depending on the rules of the extension registry. In some cases, if you do not wish your registrant details to be made public, you must purchase the Private Whois service.
Yes, this is possible. To do so, you must click on the ‘Add to Address Book +’ button when first entering the registrant's details in our control panel.
To use the saved details for future registrations, simply click on the “Load from Address Book” button, select the registrant of interest from the list and the registration form will be filled in automatically.
The .gov.it extension is reserved for public administrations.
To register a .gov.it domain you must:
- purchase the Domain Registration service, indicating the domain as existing
- proceed with the registration of the .gov.it domain from https://www.agid.gov.it/piattaforme/registrazione-al-dominio-govit, following the instructions given
The name servers (DNS) to be communicated to AgID can be found on this page of our website https://www.hostingsolutions.it/en/domains/nameserver

Domain Transfer

Transfer costs change depending on the domain extension.
Generally, registration and transfer costs are the same but, due to promotions or other reasons, they may be different.
On the Extensions Price List page you can find all information on the costs of the domain operations, for all extensions.
The transfer code (also called Auth Code, AuthInfo or EPP Code) is a unique alphanumeric key assigned to each domain, necessary to transfer the domain name from one provider to another. This code is a security measure to authorise the transfer and must be requested from the current domain registrar. It is mandatory for most extensions.
In general, the transfer code is sent by email to the address of the domain registrant. To receive the email with the transfer code, it is necessary to access the control panel by clicking on the "Manage" button in the Domains tab and then on the "Domain Name Data" feature or in the Domain Management → Domain Transfer section.
You can monitor the progress of the transfer procedure for your domains by accessing the control panel, under Domain Management → Domain Transfer.

Email - Sending

SMTP (Simple Mail Transfer Protocol) is a communication protocol used to send e-mails over the Internet. It is used to transmit messages from the mail client to the server and between mail servers, allowing the correct delivery of e-mails to the recipient.
It depends on the sending method:
  • Sending with Webmail: 20 MB
  • Sending with SMTP included in the service: 8 MB
  • Sending with Dedicated SMTP with daily limit of messages: 50 MB
  • Sending with Dedicated SMTP with unlimited messages: 50 MB by default but can be customised at any time by opening a ticket from your control panel.
Our sending limits depend on the service purchased:
  • Services that include free SMTP: maximum 100 messages/day per single email account or maximum 200 MB/day of data in total. In addition, each message including attachments cannot exceed 8 MB .
  • Services that include Dedicated SMTP: limits vary according to the service purchased, for full details: SMTP Compare
  • Services that include Dedicated Unlimited Message SMTP, Dedicated Mail Server and DEM Mail Server: no limitation
Make sure that SPF, DKIM and DMARC records are present - and correct - in the DNS. These are used to verify the authenticity of messages sent and to protect the reputation of the sender.
DNS records can be set from the control panel through the DNS Management function of the email address domain.
Make sure that SPF, DKIM and DMARC records are present - and correct - in the DNS. Also ensure that the IP address or domain you are sending from is not blacklisted, always use a recognisable sender and avoid suspicious content such as unsafe links or executable attachments. Maintain a good sending reputation by avoiding unsolicited mass mailings and always check for error messages (bounces) after sending.
Yes, limitations do exist and are a consequence of abuse of the service. Abuse includes the mass sending of unsolicited commercial or non-commercial email (spam), the spreading of viruses, the transmission of “email bombs” with excessively large attachments. Such practices may lead to the suspension of single email accounts or entire email domains, even indefinitely.

Email - Receiving

It is possible to check your email account from browser via the webmail, or from PC or smartphone, after configuring an email client (eg Outlook, Thunderbird, Mail, etc.)
An email client is a program or app that allows emails to be managed directly from a device (computer, smartphone or tablet). It allows emails to be sent, received, read and organised by connecting to one or more mail servers using protocols such as IMAP, POP3 and SMTP. Common examples are Outlook, Thunderbird, Mail.
The configuration parameters for email accounts are indicated in the activation email that you receive after purchasing a service that includes email accounts. You can also find this information in our guides
The main difference between POP3 and IMAP4 concerns how emails are handled between the server and the email client:
  • POP3 (Post Office Protocol 3): It downloads messages from the server to the device from which the email account is checked, and usually removes them from the server after downloading, so that the messages remain searchable only from the device that downloaded them
  • IMAP4 (Internet Message Access Protocol): It leaves messages on the server, so all operations performed (reading, deleting, moving, sending) are synchronised on all email clients that access them and, therefore, on all devices that consult them. It is the appropriate protocol if the email account is accessed from multiple devices
Yes. From the control panel, you can activate free anti-spam filters for your email domain with several levels of protection, including the conversion of suspicious messages into attachments, which eliminates the risk of viruses or malicious scripts being executed when the message is opened.
For professional filters, the antivirus-antispam service Libra ESVA is available and can be integrated with all mail services, both shared and dedicated.
Yes. From the control panel you can activate anti-spam filters for your mail domain: you can choose among various levels of protection, including the conversion of suspicious messages into attachments, which allows you to eliminate the risk of viruses or malicious scripts running when you open the spam message.
Hosting Solutions also offers a special service, the antivirus-antispam Libra ESVA (Email Security Virtual Appliance) that can be integrated with all shared and dedicated mail services. It is a very high level, professional and versatile protection service.
For more information, please also see this page: Libra ESVA Services

Email - Management

To create an email account, access the control panel and enter the Mailbox Manager section for your email domain. Here, you can create the account and its size, forwards, autoresponders and spam filters.
A forward (or email forward) is a feature used to automatically redirect messages received on one email account to another email address. It is useful, for example, to receive emails from several accounts on a single mailbox or to automatically forward messages to colleagues or co-workers.
Forwarding can be configured in the control panel from the Mailbox Manager section of the email domain concerned.
An autoresponder is a feature that automatically sends a predefined response to the senders of received email messages, for example to communicate temporary absences, acknowledgements or other information messages. The autoresponder can be configured in the control panel from the Mailbox Manager section of the email domain of interest.
It is possible to change the access password either from webmail, by clicking on "Settings" in the left-hand menu and then on "Password", or from the "Mailbox Manager" section of the email domain in the control panel.
No. The space used by email accounts is separate from the hosting plan space. Therefore, the use of email does not affect the web space available for the website.
The email accounts on shared servers (Shared Email) have a size of 2 GB. This size can be changed (up to a maximum of 20 GB) from the Mailbox Manager section of the control panel.
NOTE: An increase in the size of email accounts is subject to the availability of space over the total allocated to the accounts. For example: : If you purchase 5 email accounts, this corresponds to 10 GB of space that can be distributed as desired between the accounts. To increase the available space, you must purchase additional mailbox packages.

Certified Mail

To provide certified email services, Hosting Solutions uses two Certification Authorities (CAs): Reevo (@pcert.it email accounts) and Namirial (@mypcert.it email accounts and certified domains).
The PEC standard sets a maximum limit of 100 MB per email sent (via webmail), which is the sum of the text size plus attachments, multiplied by the number of recipients. However, if the PEC email is sent using a traditional email client (e.g. Thunderbird, Outlook, etc.), the limit is significantly lower and depends entirely on the program used.
For @pcert.it accounts, the login URL is https://postacert.it.net.
For @mypcert.it accounts, the login URL is https://webmail.mypcert.it.
Yes, you can. More specifically, if the certified email account is on your own certified domain (e.g. pec. mydomain.it), you can transfer both the domain and the messages; otherwise, you can only transfer the messages. In both cases, the legal validity of the messages is preserved.
Details on the procedure can be found at the following link: How to transfer PEC
Yes, by directly choosing the services that include the legal preservation of messages (1 PEC account on @mypcert.it + archive + preservation and Certified email account on your own domain + 1 GB archive + 1 GB preservation) or by purchasing the PEC Digital Preservation service at a later date.
Yes, this can managed from the webmail of your certified email account.
  • Italian tax code
  • Mobile phone number
  • Ordinary email address
  • The owner of the email account receives an activation link
  • When clicking on the link, an OTP will be sent to the mobile number provided during the purchase
  • Once the OTP has been entered, the contract to be digitally signed will be displayed
  • The certified email account is created immediately after signing the contract. The login credentials will be sent to the ordinary email address provided when purchasing the service

Hosting

Everything you need to publish a website, in short:
  • Registration or transfer of a domain name (only if the extension is among those indicated otherwise it should be purchased separately)
  • DNS management
  • Email accounts and SMTP
  • Web space
  • MySQL database (Linux and Windows hosting), MSSQL Server database (Windows hosting, free on request)
  • SSL certificate
Yes, all hosting plans include a free Let's Encrypt SSL (DV) certificate. However, it is possible to associate with the hosting plans also other paid SSL certificates.
Yes, Linux hosting plans are optimised for the most popular and widely used CMS. Furthermore, WordPress and Joomla! CMS can be easily installed by accessing the WordPress CMS or Joomla! CMS functions (click on the Manage button for the hosting plan you have purchased) in our control panel.
With the exception of Smart Hosting plans, all of our hosting plans can host multiple websites. This is possible by purchasing the appropriate additional "Host Pointer" services.
Yes, manually via FTP or using our free web tool, Migration Tool. If necessary, you can also open a ticket with our support team, who can take care of all stages of the website migration.
Yes, you can choose the PHP version from those available by accessing the PHP Management function (click on the Manage button for the hosting plan you have purchased) in our control panel.
You can manage all the features of your hosting plan directly from the control panel. Simply log in and click the "Manage" button next to your purchased plan.
You can manage the database of a hosting plan from our control panel by clicking on the "Manage" button for the plan you have purchased, which will show all the available functions. These include:
  • "phpMyAdmin" function to access the phpMyAdmin web application for managing MySQL databases
    • ODBC function to configure access drivers for the myLittleAdmin web application for managing MSSQL Server databases
Yes. You can activate and use the hosting plan to create or migrate your website while keeping the domain registered with another provider. Once your website files are uploaded to the new hosting, you just need to update the domain’s DNS settings so it points to the new server.
All hosting plans include the "Web Snapshot" feature, which provides a previous version of the hosting plan files. In fact, daily snapshots from the last 7 days and weekly snapshots from the last 4 weeks are available.
The snapshot feature allows you to recover all the files and folders from a previous version of the website or even save a backup copy in a different folder on the hosting plan, in order to keep an older version of the website separately.
Yes, our hosting plans include the "Site Builder" tool, which allows you to create websites very quickly and easily.
Choose a Linux plan if your website uses a CMS such as WordPress, Joomla, or PrestaShop, or if it requires PHP and MySQL.
Go for a Windows plan if your site is developed with ASP/ASP.NET or relies on Microsoft SQL Server (MSSQL) databases.

Virtual Servers (VPS)

A VPS (Virtual Private Server) is a virtual server with dedicated resources (CPU, RAM, disk space) that can be fully customised to suit your needs. Unlike a shared hosting plan, a VPS guarantees greater performance, autonomy and control. With a VPS, you can host multiple websites, freely install software and configure the environment as needed.
A Single Data Center VPS is delivered in a high availability (HA) set up from our TIER IV data center in Florence, while a Geographical Business Continuity VPS is delivered in a HA set up on VMware hypervisors from an infrastructure distributed between our data centers in Florence and Rome, with synchronous replication storage.
Yes, VPS are fully dedicated virtual servers for exclusive use with 100% allocated resources.
Yes, you can customise resources both when ordering, using the online configurator and when the server is active, by ordering additional services such as CPU cores, RAM and disk space.
Yes, you can choose between different versions of Linux and Microsoft Windows Server operating systems.
VPS have 1 Gbps of dedicated bandwidth and unlimited traffic.
Yes, VPS include 1 dedicated public IP address; you can purchase more IPs as additional services.
Yes, together with the VPS, you can purchase licenses for the Plesk and CPanel control panels. You can also install other panels yourself, such as the open source Webmin, ISP Config or SolidCP.
It depends on the operating system: with Linux, you can connect via SSH, while with Windows you can use Microsoft Terminal Server. In both cases, the access credentials are provided when the service is activated.
Additionally, you can always access your VPS through the remote control console available in the VPS Control section of our control panel.
Finally, if you are using management panels such as Plesk or cPanel, the VPS can also be accessed directly via browser.
Yes, our VPS are protected by firewalls. You can check or customise the policy by accessing the "Firewall Requests" section of our control panel.
VPS services include many security features such as:
  • High Availability (HA) cluster infrastructure
  • Geographical business continuity (only for BCG VPS)
  • Snapshots
  • Perimeter firewalls
  • DDoS protection systems
  • TIER IV data center with 99.95% uptime
Yes, it is possible to increase the security of a VPS thanks to special additional services such as:
  • VPN, for more secure connections
  • Offsite backup (to another data center) via Acronis Backup services
  • EPP (Endpoint Protection) / EDR (Endpoint Detect & Response) services
  • "Website protection" and "Protection for PHP scripts" services, and RASP module (available only for Linux VPS)
Yes, Microsoft licenses such as Microsoft Terminal Server, SQL Server and Office licenses can be associated with a VPS running Windows. It is also possible to use 365 licenses linked to an existing Microsoft tenant.
Hosting Solutions is a reseller of licenses for all Microsoft services, including 365.
Yes, only if they are licenses for the 365 suite.
All other licenses (operating system, MSTS licenses, SQL, Office, etc.), however, must be purchased directly from us in order to comply with Microsoft's licensing policy.
The most efficient solution is the cloud backup service, Acronis Backup, which allows you to schedule automatic offsite backups of your VPS server (offsite backup: the backup is performed in a location that is physically different from where the server is located). Acronis Backup, through its web interface, allows selective data recovery, down to the individual files.

SSL

SSL or 'Secure Sockets Layer' is a protocol designed to allow applications to transmit information in a safe and secure manner. Applications using SSL certificates are able to send and receive protection keys and encrypt/decrypt the information transmitted using these same keys. In order to establish a secure connection via SSL, it is necessary for the application to have a protection key, which must be assigned by an appropriate authority that will issue it in the form of a certificate.
Authentication is the verification by authorised entities of the identity of a website. Before using username and password, payment information or other personal details on a website (e.g. e-commerce), web users need to know that they can trust the website they are browsing. A logo or brand name is not enough, as these can easily be falsified. To protect the user against fraud such as phishing, it is essential that the website is recognised as legitimate by an authorised body and SSL certificates provide this proof. Similar to the government agency that verifies the date of birth before issuing an identity document, an SSL Certificate Authority (CA) provider verifies the right of an organisation to use a domain name and other identifying information. SSL certificates are issued to a specific domainand implemented on a specific web server.
The authentication credentials of a website can be viewed in several ways: by clicking in the address bar (to the left of the www) where there is usually a green closed padlock, which shows the structure and data of the SSL certificate; by consulting the security settings of the website through the menus of the browser used (in some, the security information can also be found by clicking on a small padlock icon in the status bar of the browser).
If the certificate is of the SSL EV type, a green rectangle may also be displayed in the address bar showing additional information other than the name of the organisation that purchased the SSL and the certification unit that issued the certificate.
The SSL certificates offered by Hosting Solutions are compatible with all common browsers.
In 2006, the CA/Browser Forum, a group of leading SSL CAs, endorsed the Extended Validation (EV) SSL Guidelines, which are standard procedures for certificate validation. To issue an EV SSL certificate, a CA must adopt the procedures listed above and pass an audit. Browsers have been improved to make it easier for website visitors to recognise the higher level of security provided by an EV SSL. A website secured with EV activates a green label in the address bar of the web browser (different from the classic one) that displays the name of the organisation that purchased the SSL certificate and the name of the certification authority that issued the certificate. This makes it difficult to falsify the label and to steal sensitive data from the users of the website.
An unlimited number of subdomains can be protected with the basic Wildcard certificate: RapidSSL Wildcard.
Issued for a specific domain, the RapidSSL Wildcard certificate will protect an unlimited number of subdomains of that domain.
Examples of third levels of the example domain mydomain.it, on which Wildcard protection is automatically activated:
https://shop.miodominio.it
https://secure.miodominio.it
https://mail.miodominio.it
https://etc.miodominio.it
When you purchase an SSL certificate, an entry is automatically created in the Master control panel (as for any subscribed service), which will be linked to the domain name you wish to protect. You can then access the control panel to check the expiry date and renew all your SSL certificates.
Encryption is a way of scrambling data so that only authorized parties who possess the right key to decrypt the data can understand the information; in this way, the information that passes through encrypted channels can only be decrypted by the recipient who is authorised to do so. The number of bits that characterises encryption (40-bit, 56-bit, 128-bit, 256-bit), indicates the size of the key. Like a longer password, a larger key has more possible combinations and therefore provides greater security. For example, 128-bit encryption is a trillion times more secure than 40-bit encryption. SSL Certificates with Server-Gated Cryptography (SGC) with 128- or 256-bit encryption are the most widely used by Internet users.

Electronic Invoicing

An e-invoice is an XML text file that contains all (and only) the details of an invoice. The format of the XML file is a standard defined in the provision of the Italian Revenue Agency of 30/04/2018 and therefore suitable to be read and interpreted by software. In the form of an electronic invoice, therefore, the invoice loses its physical (paper) nature, inevitably changing both the method of delivery to the customer and the method of storage (it is no longer necessary to store paper invoices).
Substitutive conservation or archiving is a process that preserves an electronic document in accordance with the law and for 10 years; with substitutive conservation paper documents lose their legal value, which is acquired by the electronic document.
All electronic invoices (active and passive cycle), therefore, must undergo the substitutive conservation process in order to be archived in accordance with the law.
In addition to electronic invoices, it is also possible to archive tax documents and accounting books in substitutive mode.
Once you have purchased the service from the control panel, you will receive an email with all the instructions and credentials to log in to the portal.
The service will be available as soon as the user provides the requested signed documents (Annexes A and B). These documents can be downloaded immediately upon first access to the service portal; they are pre-filled and must be reloaded in the portal once signed.
Hosting Solutions staff will then proceed to activate the service and the user will be able to use it fully.
Yes, by purchasing the additional service "Electronic invoice generation module".
An electronic invoice can be viewed in two ways:
  • by looking directly at the content of the XML invoice file, using a text editor or a browser;
  • by using a specific program that reads the XML file and displays it in a more pleasant format similar to a classic paper invoice.
Hosting Solutions has provided on its website the free tool Electronic Invoice: Viewing and Printing (XML file) that can be used by anyone who wants to view and print an electronic invoice.
It is important to note that this printable version of the electronic invoice is a copy of the invoice and has no legal value (except in cases provided for by law).
The Safe Invoice B2B electronic invoicing service is intended for companies, freelance professionals, individual companies and anyone with a VAT number. It allows you to manage the sending and receiving of electronic invoices to businesses (B2B), public administrations (B2G), and private individuals (B2C).
Safe Invoice B2B electronic invoicing services can be accessed from any PC through the web application (app.archivia.online), with no installation required. A mobile app is also available and can be downloaded from the official stores (Google Play Store and Apple App Store).
Safe Invoice B2B electronic invoicing services include full management of both active and passive invoices cycles, as well as compliant long-term archiving of tax and other documents.
Archivia.online legal digital archiving services, on the other hand, cover only compliant long-term archiving of tax and other documents.
On the web portal of the our electronic invoicing services, you can upload invoices, tax documents, transport documents, Rentri and other documents in PDF or XML format. You can also choose which documents to store in the legal digital archive.
Yes, the services are also compatible with users who already work with management systems. You can import invoices in XML format and submit them to the Italian Sistema di Interscambio (SDI) directly via our web portal or via API, provided that your management system provider has integrated the Safe Invoice B2B web services.
It is a 7-character alphanumeric code that identifies the platform or software accredited by the Revenue Agency for receiving electronic invoices from the Exchange System (SdI). The code to be used for receiving invoices through our Safe Invoice B2B services is WP7SE2Q.
To receive invoices on the Safe Invoice B2B portal, you need to provide our recipient code WP7SE2Q to the Italian Revenue Agency (Agenzia dell'Entrate). To do this, log in to the Agenzia dell'Entrate website, access your tax account, and enter our recipient code.

SPID

SPID is the Public Digital Identity System that allows citizens and businesses to access online services of the public administration and participating entities with a single credential.
All Italian citizens over the age of 18, resident in Italy or abroad.
Yes, it is possible to have several SPID identities with different providers.
The certification authority we use for our Trust services is Namirial SpA.
Professional SPID, also known as SPID Type 3, is intended for people in freelance work and is different from personal SPID because it includes, in addition to the data of the natural person, the attributes that characterise his or her profession. This distinguishes the area in which the digital identity is used, the personal one (personal SPID) from the professional one (professional SPID).
No, professional SPID (type 3) and business SPID (type 4) are different. In particular, the professional SPID identifies the natural person with a professional qualification and is therefore aimed at freelancers registered with a professional register (e.g. lawyers, accountants, engineers, etc.).
Personal SPID (Type 1) is for private use, whereas professional SPID (Type 3) is for professional use (freelancers registered with a register).
SPID natural person (Type 1) This is the most common type of SPID, intended for personal use to access online services of the public administration and other private entities.
SPID legal entity (Type 2) This type is intended for use by entities or companies to access specific services, often related to documents or information about the organisation itself.
SPID professional natural person (Type 3) This is the SPID dedicated to self-employed professionals registered with a register, who need a digital identity to carry out work activities. It gives access to online services linked to one's profession.
SPID professional legal person (Type 4) This type of SPID, also called business SPID, is designed for legal representatives or employees of companies who need a digital identity to access online services on behalf of the company.
Level 1: username and password only
Level 2: username and password + temporary code (OTP)
Level 3: username and password + electronic signature or smart card.
Once we receive your order, we will send you an email containing a link (voucher) to activate your SPID service through video recognition.
  • Valid identity document (ID card, passport, driving licence)
  • Health card or tax code
  • Personal e-mail address
  • Personal mobile phone number
  • Working webcam and microphone
  • A stable Internet connection
Personal SPID is renewed tacitly and free of charge every 24 months. If you do not use SPID for a long time, the provider may suspend or revoke your account for inactivity (after 24 months, for example).
Professional SPID lasts for one year and, if not renewed, reverts to Personal SPID.
You can retrieve them from the Namirial Identity Provider website (https://portal.namirialtsp.com/), following the reset procedure.
You can change the details associated with your SPID from the Namirial customer area at the following link: https://portal.namirialtsp.com/

Remote Digital Signature

A remote digital signature is a qualified electronic signature that has the same legal value as a handwritten signature, but does not require the use of smart cards or USB sticks: it works via secure remote access.
It is a qualified electronic signature legally recognised throughout the European Union according to the eIDAS Regulation (910/2014).
Yes, the remote digital signature is accessible via web or app, also from smartphones and tablets, with secure authentication.
Once you have purchased the service from our website, you will receive an email containing a link (voucher) that will start the video-recognition procedure. At the end of this process, the service will be activated.
  • Valid identity document (ID card, passport, driving licence)
  • Health card or tax code
  • Personal e-mail address
  • Personal mobile phone number
  • Working webcam and microphone
  • A stable Internet connection
Yes, it is recognised across the EU according to the eIDAS Regulation. For use outside the EU, please check any specific local regulations.
Access to the private key is protected by personal PIN and OTP. The systems are certified according to European standards and stored in HSM (Hardware Security Module) devices.
Access your personal area in our Servermate control panel and follow the renewal wizard before it expires.
Yes, you can sign several documents each day

Electronic Seal

An electronic seal is a tool that allows a company or entity to guarantee the integrity and origin of an electronic document, just as a digital signature guarantees the identity of a natural person.
Digital signature: linked to a natural person (personal signature).
Electronic seal: linked to a legal person (company or entity).
Yes, the Qualified Electronic Seal has legal value across the EU according to the eIDAS Regulation (910/2014).
Yes, it is possible to apply for several eSeal certificates for different uses (e.g. separate departments, separate processes, test/production environment).
The legal representative may request cancellation at any time, or it occurs automatically if the eSeal is not renewed.

LRA & RAO

An LRA (Local Registration Authority) is an entity that, through a RAO operator, performs user identification and registration activities for online trust services.
RAO (Registration Authority Officer) is a person authorised by a certification authority to identify and recognise users who request a digital identity (e.g. SPID, digital signature, CNS, qualified PEC). Each RAO is linked to a reference LRA.
Works through a platform provided by the Certification Authority (CA) Verifies the identity of users Collects and uploads the necessary documentation Manages SPID activation or digital signature requests
After contacting us for this purpose, you will receive an email containing a link to send your request to the Identity Provider, Namirial. A guided procedure will then start, which includes signing the affiliation contracts and the accreditation of the RAO position through an online training course. After validation of the entire procedure, the user will receive the qualification and credentials to access the RAO platform.
Between 3 and 10 working days, depending on the progress of the wizard and document verification time, unless there are specific problems.
The accreditation procedure does not have a cost. However, it is necessary to have a Namirial SPID to access the online training platform, which can be purchased on our website at the following link: https://www.hostingsolutions.it/trust-services/spid
Opportunities for additional income or professional integration. More services offered to customers. Local reference point for digital identity. Collaboration with nationally certified providers.
Yes, our team offers:
- initial training
- technical support (help desk)
- regulatory and functional updates
The Namirial Certification Authority requires periodic updates or short courses to keep the qualification active.

MySQL Database

We provide the phpMyAdmin tool for database administration, which is already configured to access the objects in your database.
The MySQL Database service is available on all hosting plans, both Windows and Linux and is included in the cost of the plan. Activation can be done directly from the control panel.
It is not possible, for security reasons, to connect to our databases from clients that reside outside our network. In any case, you can administer the database using the phpMyAdmin administration panel and access the database through the pages of your website or web application.
The version of the MySQL databases can be selected from the control panel. If a hosting plan has several MySQL databases, it can have different versions of MySQL databases, if desired.
The size of each database depends on the hosting plan you have purchased. If that database is not adequate for your needs, you can purchase additional MySQL databases.
The databases are installed on a dedicated server, with separate space for data and logs (log files do not occupy database space).
We back up databases automatically, every 24 hours; this activity is included in the price of the service.
Each hosting plan, whether Linux or Windows, includes a certain maximum number of MySQL databases. However, this number can be increased by purchasing additional MySQL databases.
From our webservers, it is not possible to connect to databases external to our network.

SQLServer Database

You can manage the database using a web browser, using myLittleAdmin for MS SQL Server 2012 and 2005, using the .NET Enterprise Manager for MS SQL Server 2000.
The SQL server can of course be accessed from your hosting plan, using any scripting language (asp, perl, php, c# etc.).
For security reasons, remote access from the Enterprise Manager is not permitted.
All SQL Server databases are backed up on a daily basis, including files in use. This activity is automatic and included in the price of the service.
Yes, you can increase the space of your database at any time, either by purchasing additional space or by switching to a hosting plan with more space. There are no activation costs for the upgrade service.
Several methods can be used to import and export data from SQL Server instances::
  • DTS Import/Export Wizard or DTS Planning: allow you to create a DTS package to use to import, export or transform data.
  • The 'bcp' command-line utility allows you to import and export data from a SQL Server instance to a data file and vice versa.
  • You can select data from any OLE DB provider and copy it from external data sources to a SQL Server instance.
  • You can use a distributed query to select data from a different data source and specify the data to enter.
  • The INSERT statement allows you to add data to an existing table.
  • The BULK INSERT statement allows you to import data from a data file to a SQL Server instance.
  • The SELECT INTO statement creates a new table from a selection of data in an existing table.
Yes. On request, you can schedule additional backups of your database.
Our SQL Server packages are licensed for access via TCP/IP sockets. On activation you will be provided with the host name and IP address of the SQL Server, together with the username and password of the db owner.
In addition to the administration tools, you can access the SQL Server database using any application on your hosting plan that uses ADO support via the TCP/IP protocol, for example ASP pages, php, perl, etc. and generally cgi/executable programs.

Reseller Program

Of course, Hosting Solutions provides all the necessary tools for reselling its services, such as: control panel for the reseller, control panel for the end customer, exclusive discounts and technical support, programming interfaces (HSAPI). For all details, please visit our website:
Resellers Program
No, the services offered by Hosting Solutions to its resellers are all in Private Label mode, this means without reference to Hosting Solutions and with the possibility to customise the control panel with the Reseller's logo.
Yes, you can add a login form to your website to access your control panel. On this page of our guides, Customised access modes to the User PDC (USERCP), you will find a simple code example for creating the panel login form.
In the whois query of a domain registered with us, our DNS servers are visible: ns1.dnsitalia.net, ns2.dnsitalia.net, nsrm.dnsitalia.net and nsct.dnsitalia.net, generic names that do not refer to Hosting Solutions.
Resellers invoice their customers.
All resellers manage their own technical support issues for their customers. Thanks to the ServerMate control panel, with Master and User access, it is possible to provide end customers with all the technical tools for an independent management of services. Resellers will be able to refer at any time to Hosting Solutions’ technical support, but will manage the technical support to their end customers.
Resellers must inform their customers about service regulations. For details, please read the service regulations.

ServerMate Control Panel

Each customer, identified by a contact for invoicing services, is associated with a Master account (credentials) on our ServerMate control panel, which allows them to manage each active service, view the price list, order new services and request updates of existing ones.
The User control panel is available for each hosting service (with the exception of the host pointer and host pointer plus services), which only allows User, to manage the single plan.
You can manage permissions on folders in your space and on individual files from your control panel (PdC). You can access the menu of features that can be configured on your space by selecting the name of the domain concerned from those listed on the home page of the PdC. The first item concerns the permissions on folders and files.
You can set the User control panel login details directly from the MASTER control panel.
This is very useful for resellers, as it allows them to offer our full ServerMate panel services to their customers and provide them with customised login details.
You can change the login details (in particular, the password) of the Master account in the Control Panel. To do this, the procedure is described in detail in this guide on our website:
Login recovery procedure.
You can recover your credentials for the ServerMate control panel by logging into the User Area through the following link:
https://pdc.hostingsolutions.it/MasterCP
and clicking on the text "Forgot your MasterCP User or Password?".
For details of the procedure, please refer to the special guide on our website at this address: How to access the Hosting Solutions control panel (PdC) and how to recover your login details
To change the e-mail address of your account in the Control Panel, simply make a request by fax to our number 055 30312210; if you are a company, the fax must be sent on headed paper and must contain a copy of the account holder's identity document. ATTENTION: If you are not the account holder, it will not be possible to make the change.

Service Upgrades

Yes. It is possible to expand the space of a plan without necessarily upgrading to another plan. Please refer to the list of additional services for costs.
You can change your service by using the upgrade icon ound in the resource management section of each service in your master control panel.

There are two upgrade options:

  • Easy Upgrade:
    This option involves updating the service code in our management database and has no setup costs. You only pay the difference between the two services in instalments for the remaining months of use. If the new service costs less than the current one, you will not pay anything.


  • Hard Upgrade:
    This option involves transferring the website to another server. This generally implies:
    • interruption of the website's visibility
    • republication of your pages, which you will have to do yourself
    no interruption of email services.
    In addition to the same cost as the easy upgrade, the Hard Upgrade has a one-off setup fee of 10 euros + VAT for each service involved.


For both easy and hard upgrades, the cost will be displayed automatically in the control panel.
In the event of a hard upgrade, you are responsible for republishing the website.
By default, when a hard upgrade is made, the DNS zone is changed so that the website points to the server associated with the new plan.
In the notes of the order, however, you can request to leave the website visible on the old server for a few days.
In this case:
  • We will activate the service on the new server, leaving the current website visible;
  • you will publish the website on the new web space with the new FTP credentials that we will give you;;
  • within a few days, you will verify the correct display, using the hosts file;
  • Once you have given us the go-ahead, we will point the domain to the new server.

During the upgrade procedure, the mail server is not affected in any way.
This means that your email accounts will remain active, with the same password and, most importantly, you will not lose any messages and your email will never stop working.

Accounting Administrative Assistance

To change your invoicing information, go to your control panel, click on "move services", select the service (or services) for which you wish to request a change and proceed by filling in the online form. The administration will move the selected services to the new panel with the updated invoicing details. It is necessary to wait for confirmation from the administration before proceeding with new purchase or renewal orders. If you only need to change the e-mail address, telephone and fax numbers or the postal address, simply access the "Edit Invoicing" area and make the changes yourself.
You can find all invoices for our services in the control panel, in the "Invoice History" area; invoices are sent in PDF format and can be printed and sorted by date.
No, invoice data must be changed before you place an order to purchase, renew or upgrade a service. Issued invoices cannot be changed under any circumstances.
You can find all our company administration data including bank details on our website at the following link:
https://www.hostingsolutions.it/en/company/administrative-data
You can find it by logging into your Control Panel from our website ("User Area" button on the top right), or at
https://pdc.hostingsolutions.it/MasterCP.
From the Control Panel you can renew expiring services by selecting "Renew Services"; here you will find the list of all the services you have subscribed to, sorted by expiry date, and you can also pay for one or more services by credit card or PayPal.