FAQ

There are several possible reasons, the most common are:
- Domain not yet active:
Check the presence and status of the domain in the control panel and whether the activation mail concerning the service has been received.
- DNS propagation in progress:
Registering a new domain involves updating the DNS servers responsible for resolving all domain names on the Internet. After an update, it may therefore be necessary to wait up to 24 hours for the update to propagate to all servers and therefore to the Internet.

To change the registrant of a domain, you need to log in to your control panel, purchase our “Change Registrant of a Registered Domain” service from the “Order Add-On Services” section and enter the new registrant details. The cost of the service depends on the domain extension, for many extensions the change is free of charge.

Premium domains are domains with a high commercial value. The registries of each extension reserve the right to sell these domains at a price generally much higher than the standard fee. These domains, therefore, do not have a list price and cannot be registered/transferred independently through the online procedure.
At the time of the search, if the domain is identified as Premium, it will be necessary to contact the sales department to find out the price and possibly proceed with the registration/transfer.

The availability of the registrant contact information of a domain depends on the registry to which it belongs. In general, if the registrant's details are visible, they can be accessed through a WHOIS search.
For .IT domains, it is possible to avoid publication (if the registrant is a natural person or a freelancer) by ticking the box NO under “Whois accessibility consent” when subscribing to the domain.
For .EU domains and gTLDs (e.g. .COM/.NET, etc.) the registrant contact details are not visible.
For ccTLDs (national extensions), the policy on publishing registrant details changes depending on the rules of the extension registry. In some cases, if you do not wish your registrant details to be made public, you must purchase the Private Whois service.

Yes, this is possible. To do so, you must click on the ‘Add to Address Book +’ button when first entering the registrant's details in our control panel.
To use the saved details for future registrations, simply click on the “Load from Address Book” button, select the registrant of interest from the list and the registration form will be filled in automatically.

The .gov.it extension is reserved for public administrations.
To register a .gov.it domain you must:
- purchase the Domain Registration service, indicating the domain as existing
- proceed with the registration of the .gov.it domain from https://www.agid.gov.it/piattaforme/registrazione-al-dominio-govit, following the instructions given
The name servers (DNS) to be communicated to AgID can be found on this page of our website https://www.hostingsolutions.it/en/domains/nameserver

Transfer costs change depending on the domain extension.
Generally, registration and transfer costs are the same but, due to promotions or other reasons, they may be different.
On the Extensions Price List page you can find all information on the costs of the domain operations, for all extensions.

The transfer code (also called Auth Code, AuthInfo or EPP Code) is a unique alphanumeric key assigned to each domain, necessary to transfer the domain name from one provider to another. This code is a security measure to authorise the transfer and must be requested from the current domain registrar. It is mandatory for most extensions.

In general, the transfer code is sent by email to the address of the domain registrant. To receive the email with the transfer code, it is necessary to access the control panel by clicking on the "Manage" button in the Domains tab and then on the "Domain Name Data" feature or in the Domain Management → Domain Transfer section.

You can monitor the progress of the transfer procedure for your domains by accessing the control panel, under Domain Management → Domain Transfer.

There are two different ways of sending a message.
If you send an email using an email client (Outlook, Thunderbird, etc), the maximum size of the message and the maximum number of attachments are set by the connection provider, which is the provider of the SMTP (Simple Mail Transfer Protocol) server for outgoing mail. In this case, the message does not even travel through our servers (unless the recipient is hosted by us).
If, on the other hand, you use our webmail interface, there are no restrictions on the number of attachments, but each attachment cannot exceed 20MB. However, you should be careful if you have set to save a copy of your sent messages in your preferences, as this may saturate the total size of the account. In this case, we suggest changing the preferences or deleting the message from the “sent” folder after it has been sent.

To check emails from your iPhone you can use the WebMail from the browser at mail.mydomain.it, or by configuring the iPhone Mail app in the same way as any PC email client. For details, please refer to our guide Configuring email accounts on the iPhone.

The space provided for each e-mail account is 2 GigaBytes.

Yes, thanks to WebMail , you can read your e-mails using both a browser and, of course, the classic e-mail clients such as Outlook, Thunderbird, etc.

Hosting Solutions provides a simple control panel that allows you to manage your email services, creating new email accounts and, if necessary, deleting old accounts or unused mailboxes.
More information in our guide Managing email accounts

Hosting Solutions does not allow any abuse of its e-mail system. It is considered abuse the mass distribution of unsolicited commercial or non-commercial e-mails (spamming), the spread of viruses, the transmission of "mail bombs" with excessively large attachments.

No. The space dedicated to email accounts is on a separate server and therefore does not affect the web space of your hosting plan.

You can change the password for a single account directly from the Webmail You can change the password for a single account directly from the.
It is also possible for the administrator of the email service to change the password of each account through the Mailbox Management control panel.
In this regard, remember that the password for the service administration is the same as the password of the postmaster account.

Yes. From the control panel you can activate anti-spam filters for your mail domain: you can choose among various levels of protection, including the conversion of suspicious messages into attachments, which allows you to eliminate the risk of viruses or malicious scripts running when you open the spam message.
Hosting Solutions also offers a special service, the antivirus-antispam Libra ESVA (Email Security Virtual Appliance) that can be integrated with all shared and dedicated mail services. It is a very high level, professional and versatile protection service.
For more information, please also see this page: Libra ESVA Services

A forward is an operation that allows you to forward incoming emails arriving to a specific account of your domain to another address external to the domain, which is the address set for the forward itself. You can configure the forward using the administration panel of the mail service, which can be reached from an address such as: http://mail.domainname.it (or .com, .net etc.)
When configuring the forward, you will need to indicate both the address to which the forward applies, for example info@domainname.it, and the destination (or owner) address of the forward, for example giovanni@otherdomain.it.
It is essential that the name of the forward (info@nomedominio.it) does not match the name of an existing POP3 account.

An autoresponder is a program that receives mail, forwards it to the owner (another email address that belongs to the same domain) and sends a predefined response message to the sender.
You can configure it from the administration panel of the mail service, which can be reached from an address such as: https://mail.mydomain.it (or .com, .net etc.).
In the main menu, click on Add Autoresponder. You will need to enter some data: the name of the autoresponder, for example info@mydomain.it, the name of the owner, for example luca@mydomain.itand of course, the text of the message you want to send automatically to the sender, for example “thank you for contacting us”.
So if, for example, mariorossi@abcdefgh.it writes to info@mydomain.it, it will automatically receive the message “thank you for contacting us” in reply, and the email account luca@mydomain.it will receive the message sent by mariorossi@abcdefgh.it.
Attention: If you set the address of the autoresponder with the name of an existing POP3 address (e.g. autoresponder info@miodominio.it with owner info@miodominio.it), the sender of messages will receive an error response from the server, as the autoresponder will attempt to send the already received message to itself.

You can find general information in our guides: PEC guides section.
Please refer to this section of the website for our certified email services: Certified Email Services - Hosting Solutions.

The maximum size of the certified email is 100MB, both from client and webmail.

To access the web interface (WebMail) of the certified email (PEC) of ITnet, you must connect to the website postacert.it.net.
In the login box enter the credentials received when the service was activated..
More information on our website page: Access to PEC Webmail.

Yes, each plan has a predefined, reserved and guaranteed bandwidth of 99.9%.

You can install any type of software on your dedicated server and remain completely autonomous in its management.
Obviously, the programs installed must not be dangerous or harmful to our network, nor illegal. For example, it is forbidden to install software for spamming, mail bombing or similar.

Each dedicated server is protected by a firewall. Generally, when the server is delivered, the protection settings are very restrictive and allow the use of normal web services.
You can then ask our technical department to customise the firewall policies if you consider it necessary.

In the case of Windows servers, remote access is possible by using the Microsoft Client Services Terminal.
In the case of Linux servers, you can access by using Telnet with a secure ssh connection.
Both access modes allow you to fully manage your server remotely and to intervene in the event of a software downturn.

On request, Hosting Solutions offers the opportunity to make a backup of a predetermined amount of data on your server.
To take advantage of this service, you must make a request via ticket, agree with our technical department which data to save and authorise us to store it.

Any hardware configuration outside those in the price list can be requested by contacting our sales department directly:
info@hostingsolutions.it
We will evaluate your request and respond as quickly as possible.

SSL or 'Secure Sockets Layer' is a protocol designed to allow applications to transmit information in a safe and secure manner. Applications using SSL certificates are able to send and receive protection keys and encrypt/decrypt the information transmitted using these same keys. In order to establish a secure connection via SSL, it is necessary for the application to have a protection key, which must be assigned by an appropriate authority that will issue it in the form of a certificate.

Authentication is the verification by authorised entities of the identity of a website. Before using username and password, payment information or other personal details on a website (e.g. e-commerce), web users need to know that they can trust the website they are browsing. A logo or brand name is not enough, as these can easily be falsified. To protect the user against fraud such as phishing, it is essential that the website is recognised as legitimate by an authorised body and SSL certificates provide this proof. Similar to the government agency that verifies the date of birth before issuing an identity document, an SSL Certificate Authority (CA) provider verifies the right of an organisation to use a domain name and other identifying information. SSL certificates are issued to a specific domainand implemented on a specific web server.

The authentication credentials of a website can be viewed in several ways: by clicking in the address bar (to the left of the www) where there is usually a green closed padlock, which shows the structure and data of the SSL certificate; by consulting the security settings of the website through the menus of the browser used (in some, the security information can also be found by clicking on a small padlock icon in the status bar of the browser).
If the certificate is of the SSL EV type, a green rectangle may also be displayed in the address bar showing additional information other than the name of the organisation that purchased the SSL and the certification unit that issued the certificate.

The SSL certificates offered by Hosting Solutions are compatible with all common browsers.

In 2006, the CA/Browser Forum, a group of leading SSL CAs, endorsed the Extended Validation (EV) SSL Guidelines, which are standard procedures for certificate validation. To issue an EV SSL certificate, a CA must adopt the procedures listed above and pass an audit. Browsers have been improved to make it easier for website visitors to recognise the higher level of security provided by an EV SSL. A website secured with EV activates a green label in the address bar of the web browser (different from the classic one) that displays the name of the organisation that purchased the SSL certificate and the name of the certification authority that issued the certificate. This makes it difficult to falsify the label and to steal sensitive data from the users of the website.

An unlimited number of subdomains can be protected with the basic Wildcard certificate: RapidSSL Wildcard.
Issued for a specific domain, the RapidSSL Wildcard certificate will protect an unlimited number of subdomains of that domain.
Examples of third levels of the example domain mydomain.it, on which Wildcard protection is automatically activated:
https://shop.miodominio.it
https://secure.miodominio.it
https://mail.miodominio.it
https://etc.miodominio.it

When you purchase an SSL certificate, an entry is automatically created in the Master control panel (as for any subscribed service), which will be linked to the domain name you wish to protect. You can then access the control panel to check the expiry date and renew all your SSL certificates.

Encryption is a way of scrambling data so that only authorized parties who possess the right key to decrypt the data can understand the information; in this way, the information that passes through encrypted channels can only be decrypted by the recipient who is authorised to do so. The number of bits that characterises encryption (40-bit, 56-bit, 128-bit, 256-bit), indicates the size of the key. Like a longer password, a larger key has more possible combinations and therefore provides greater security. For example, 128-bit encryption is a trillion times more secure than 40-bit encryption. SSL Certificates with Server-Gated Cryptography (SGC) with 128- or 256-bit encryption are the most widely used by Internet users.

Once you have purchased the service from the control panel, you will receive an email with all the instructions and credentials to log in to the portal.
The service will be available as soon as the user provides the requested signed documents (Annexes A and B). These documents can be downloaded immediately upon first access to the service portal; they are pre-filled and must be reloaded in the portal once signed.
Hosting Solutions staff will then proceed to activate the service and the user will be able to use it fully.

An e-invoice is an fXML text file that contains all (and only) the details of an invoice. The format of the XML file is a standard defined in the provision of the Italian Revenue Agency of 30/04/2018 and therefore suitable to be read and interpreted by software. In the form of an electronic invoice, therefore, the invoice loses its physical (paper) nature, inevitably changing both the method of delivery to the customer and the method of storage (it is no longer necessary to store paper invoices).

An electronic invoice can be viewed in two ways:

• by looking directly at the content of the XML invoice file, using a text editor or a browser;
• by using a specific program that reads the XML file and displays it in a more pleasant format similar to a classic paper invoice.

Hosting Solutions has provided on its website the free tool Electronic Invoice: Viewing and Printing (XML file) that can be used by anyone who wants to view and print an electronic invoice.
It is important to note that this printable version of the electronic invoice is a copy of the invoice and has no legal value (except in cases provided for by law).

No, the e-invoice creation form is an additional feature to the Safe Invoice B2B invoicing services and can be added when purchasing the main service or even later.

Substitutive conservation or archiving is a process that preserves an electronic document in accordance with the law and for 10 years; with substitutive conservation paper documents lose their legal value, which is acquired by the electronic document.
All electronic invoices (active and passive cycle), therefore, must undergo the substitutive conservation process in order to be archived in accordance with the law.
In addition to electronic invoices, it is also possible to archive tax documents and accounting books in substitutive mode.

SPID is the Public Digital Identity System that allows citizens and businesses to access online services of the public administration and participating entities with a single credential.

All Italian citizens over the age of 18, resident in Italy or abroad.

Yes, it is possible to have several SPID identities with different providers.

The certification authority we use for our Trust services is Namirial SpA.

Professional SPID, also known as SPID Type 3, is intended for people in freelance work and is different from personal SPID because it includes, in addition to the data of the natural person, the attributes that characterise his or her profession. This distinguishes the area in which the digital identity is used, the personal one (personal SPID) from the professional one (professional SPID).

No, professional SPID (type 3) and business SPID (type 4) are different. In particular, the professional SPID identifies the natural person with a professional qualification and is therefore aimed at freelancers registered with a professional register (e.g. lawyers, accountants, engineers, etc.).

Personal SPID (Type 1) is for private use, whereas professional SPID (Type 3) is for professional use (freelancers registered with a register).

SPID natural person (Type 1) This is the most common type of SPID, intended for personal use to access online services of the public administration and other private entities.
SPID legal entity (Type 2) This type is intended for use by entities or companies to access specific services, often related to documents or information about the organisation itself.
SPID professional natural person (Type 3) This is the SPID dedicated to self-employed professionals registered with a register, who need a digital identity to carry out work activities. It gives access to online services linked to one's profession.
SPID professional legal person (Type 4) This type of SPID, also called business SPID, is designed for legal representatives or employees of companies who need a digital identity to access online services on behalf of the company.

Level 1: username and password only
Level 2: username and password + temporary code (OTP)
Level 3: username and password + electronic signature or smart card.

Once we receive your order, we will send you an email containing a link (voucher) to activate your SPID service through video recognition.

• Valid identity document (ID card, passport, driving licence)
• Health card or tax code
• Personal e-mail address
• Personal mobile phone number
• Working webcam and microphone
• A stable Internet connection

Personal SPID is renewed tacitly and free of charge every 24 months. If you do not use SPID for a long time, the provider may suspend or revoke your account for inactivity (after 24 months, for example).
Professional SPID lasts for one year and, if not renewed, reverts to Personal SPID.

You can retrieve them from the Namirial Identity Provider website (https://portal.namirialtsp.com/), following the reset procedure.

You can change the details associated with your SPID from the Namirial customer area at the following link: https://portal.namirialtsp.com/

A remote digital signature is a qualified electronic signature that has the same legal value as a handwritten signature, but does not require the use of smart cards or USB sticks: it works via secure remote access.

It is a qualified electronic signature legally recognised throughout the European Union according to the eIDAS Regulation (910/2014).

Yes, the remote digital signature is accessible via web or app, also from smartphones and tablets, with secure authentication.

Once you have purchased the service from our website, you will receive an email containing a link (voucher) that will start the video-recognition procedure. At the end of this process, the service will be activated.

• Valid identity document (ID card, passport, driving licence)
• Health card or tax code
• Personal e-mail address
• Personal mobile phone number
• Working webcam and microphone
• A stable Internet connection

Yes, it is recognised across the EU according to the eIDAS Regulation. For use outside the EU, please check any specific local regulations.

Access to the private key is protected by personal PIN and OTP. The systems are certified according to European standards and stored in HSM (Hardware Security Module) devices.

Access your personal area in our Servermate control panel and follow the renewal wizard before it expires.

Yes, you can sign several documents each day

An electronic seal is a tool that allows a company or entity to guarantee the integrity and origin of an electronic document, just as a digital signature guarantees the identity of a natural person.

Digital signature: linked to a natural person (personal signature).
Electronic seal: linked to a legal person (company or entity).

Yes, the Qualified Electronic Seal has legal value across the EU according to the eIDAS Regulation (910/2014).

Yes, it is possible to apply for several eSeal certificates for different uses (e.g. separate departments, separate processes, test/production environment).

The legal representative may request cancellation at any time, or it occurs automatically if the eSeal is not renewed.

An LRA (Local Registration Authority) is an entity that, through a RAO operator, performs user identification and registration activities for online trust services.

RAO (Registration Authority Officer) is a person authorised by a certification authority to identify and recognise users who request a digital identity (e.g. SPID, digital signature, CNS, qualified PEC). Each RAO is linked to a reference LRA.

Works through a platform provided by the Certification Authority (CA) Verifies the identity of users Collects and uploads the necessary documentation Manages SPID activation or digital signature requests

After contacting us for this purpose, you will receive an email containing a link to send your request to the Identity Provider, Namirial. A guided procedure will then start, which includes signing the affiliation contracts and the accreditation of the RAO position through an online training course. After validation of the entire procedure, the user will receive the qualification and credentials to access the RAO platform.

Between 3 and 10 working days, depending on the progress of the wizard and document verification time, unless there are specific problems.

The accreditation procedure does not have a cost. However, it is necessary to have a Namirial SPID to access the online training platform, which can be purchased on our website at the following link: https://www.hostingsolutions.it/trust-services/spid

Opportunities for additional income or professional integration. More services offered to customers. Local reference point for digital identity. Collaboration with nationally certified providers.

Yes, our team offers:
- initial training
- technical support (help desk)
- regulatory and functional updates

The Namirial Certification Authority requires periodic updates or short courses to keep the qualification active.

We provide the phpMyAdmin tool for database administration, which is already configured to access the objects in your database.

The MySQL Database service is available on all hosting plans, both Windows and Linux and is included in the cost of the plan. Activation can be done directly from the control panel.

It is not possible, for security reasons, to connect to our databases from clients that reside outside our network. In any case, you can administer the database using the phpMyAdmin administration panel and access the database through the pages of your website or web application.

The version of the MySQL databases can be selected from the control panel. If a hosting plan has several MySQL databases, it can have different versions of MySQL databases, if desired.

The size of each database depends on the hosting plan you have purchased. If that database is not adequate for your needs, you can purchase additional MySQL databases.
The databases are installed on a dedicated server, with separate space for data and logs (log files do not occupy database space).

We back up databases automatically, every 24 hours; this activity is included in the price of the service.

Each hosting plan, whether Linux or Windows, includes a certain maximum number of MySQL databases. However, this number can be increased by purchasing additional MySQL databases.

From our webservers, it is not possible to connect to databases external to our network.

You can manage the database using a web browser, using myLittleAdmin for MS SQL Server 2012 and 2005, using the .NET Enterprise Manager for MS SQL Server 2000.
The SQL server can of course be accessed from your hosting plan, using any scripting language (asp, perl, php, c# etc.).
For security reasons, remote access from the Enterprise Manager is not permitted.

All SQL Server databases are backed up on a daily basis, including files in use. This activity is automatic and included in the price of the service.

Yes, you can increase the space of your database at any time, either by purchasing additional space or by switching to a hosting plan with more space. There are no activation costs for the upgrade service.

Several methods can be used to import and export data from SQL Server instances::

• DTS Import/Export Wizard or DTS Planning: allow you to create a DTS package to use to import, export or transform data.
• The 'bcp' command-line utility allows you to import and export data from a SQL Server instance to a data file and vice versa.
• You can select data from any OLE DB provider and copy it from external data sources to a SQL Server instance.
• You can use a distributed query to select data from a different data source and specify the data to enter.
• The INSERT statement allows you to add data to an existing table.
• The BULK INSERT statement allows you to import data from a data file to a SQL Server instance.
• The SELECT INTO statement creates a new table from a selection of data in an existing table.

Yes. On request, you can schedule additional backups of your database.

Our SQL Server packages are licensed for access via TCP/IP sockets. On activation you will be provided with the host name and IP address of the SQL Server, together with the username and password of the db owner.
In addition to the administration tools, you can access the SQL Server database using any application on your hosting plan that uses ADO support via the TCP/IP protocol, for example ASP pages, php, perl, etc. and generally cgi/executable programs.

Of course, Hosting Solutions provides all the necessary tools for reselling its services, such as: control panel for the reseller, control panel for the end customer, exclusive discounts and technical support, programming interfaces (HSAPI). For all details, please visit our website:
Resellers Program

No, the services offered by Hosting Solutions to its resellers are all in Private Label mode, this means without reference to Hosting Solutions and with the possibility to customise the control panel with the Reseller's logo.

Yes, you can add a login form to your website to access your control panel. On this page of our guides, Customised access modes to the User PDC (USERCP), you will find a simple code example for creating the panel login form.

In the whois query of a domain registered with us, our DNS servers are visible: ns1.dnsitalia.net, ns2.dnsitalia.net, nsrm.dnsitalia.net and nsct.dnsitalia.net, generic names that do not refer to Hosting Solutions.

Resellers invoice their customers.

All resellers manage their own technical support issues for their customers. Thanks to the ServerMate control panel, with Master and User access, it is possible to provide end customers with all the technical tools for an independent management of services. Resellers will be able to refer at any time to Hosting Solutions’ technical support, but will manage the technical support to their end customers.

Resellers must inform their customers about service regulations. For details, please read the service regulations.

The Sitegenerator only supports HTML and Javascript, other scripts are not interpreted and may cause problems for the normal operation of the website.

Each customer, identified by a contact for invoicing services, is associated with a Master account (credentials) on our ServerMate control panel, which allows them to manage each active service, view the price list, order new services and request updates of existing ones.
The User control panel is available for each hosting service (with the exception of the host pointer and host pointer plus services), which only allows User, to manage the single plan.

You can manage permissions on folders in your space and on individual files from your control panel (PdC). You can access the menu of features that can be configured on your space by selecting the name of the domain concerned from those listed on the home page of the PdC. The first item concerns the permissions on folders and files.

You can set the User control panel login details directly from the MASTER control panel.
This is very useful for resellers, as it allows them to offer our full ServerMate panel services to their customers and provide them with customised login details.

You can change the login details (in particular, the password) of the Master account in the Control Panel. To do this, the procedure is described in detail in this guide on our website:
Login recovery procedure.

You can recover your credentials for the ServerMate control panel by logging into the User Area through the following link:
https://pdc.hostingsolutions.it/MasterCP
and clicking on the text "Forgot your MasterCP User or Password?".
For details of the procedure, please refer to the special guide on our website at this address: How to access the Hosting Solutions control panel (PdC) and how to recover your login details

To change the e-mail address of your account in the Control Panel, simply make a request by fax to our number 055 30312210; if you are a company, the fax must be sent on headed paper and must contain a copy of the account holder's identity document. ATTENTION: If you are not the account holder, it will not be possible to make the change.

Yes. It is possible to expand the space of a plan without necessarily upgrading to another plan. Please refer to the list of additional services for costs.

You can change your service by using the upgrade icon ound in the resource management section of each service in your master control panel.

There are two upgrade options:

• Easy Upgrade:
  This option involves updating the service code in our management database and has no setup costs. You only pay the difference between the two services in instalments for the remaining months of use. If the new service costs less than the current one, you will not pay anything.



• Hard Upgrade:
  This option involves transferring the website to another server. This generally implies:
  • interruption of the website's visibility
  • republication of your pages, which you will have to do yourself
  no interruption of email services.
  In addition to the same cost as the easy upgrade, the Hard Upgrade has a one-off setup fee of 10 euros + VAT for each service involved.

For both easy and hard upgrades, the cost will be displayed automatically in the control panel.

In the event of a hard upgrade, you are responsible for republishing the website.
By default, when a hard upgrade is made, the DNS zone is changed so that the website points to the server associated with the new plan.
In the notes of the order, however, you can request to leave the website visible on the old server for a few days.
In this case:

• We will activate the service on the new server, leaving the current website visible;
• you will publish the website on the new web space with the new FTP credentials that we will give you;;
• within a few days, you will verify the correct display, using the hosts file;
• Once you have given us the go-ahead, we will point the domain to the new server.

During the upgrade procedure, the mail server is not affected in any way.
This means that your email accounts will remain active, with the same password and, most importantly, you will not lose any messages and your email will never stop working.

To change your invoicing information, go to your control panel, click on "move services", select the service (or services) for which you wish to request a change and proceed by filling in the online form. The administration will move the selected services to the new panel with the updated invoicing details. It is necessary to wait for confirmation from the administration before proceeding with new purchase or renewal orders. If you only need to change the e-mail address, telephone and fax numbers or the postal address, simply access the "Edit Invoicing" area and make the changes yourself.

You can find all invoices for our services in the control panel, in the "Invoice History" area; invoices are sent in PDF format and can be printed and sorted by date.

No, invoice data must be changed before you place an order to purchase, renew or upgrade a service. Issued invoices cannot be changed under any circumstances.

You can find all our company administration data including bank details on our website at the following link:
https://www.hostingsolutions.it/en/company/administrative-data

You can find it by logging into your Control Panel from our website ("User Area" button on the top right), or at
https://pdc.hostingsolutions.it/MasterCP.
From the Control Panel you can renew expiring services by selecting "Renew Services"; here you will find the list of all the services you have subscribed to, sorted by expiry date, and you can also pay for one or more services by credit card or PayPal.