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Domain transfer

How to initiate a transfer from the control panel

Domain transfer refers to the process of moving the management of a domain name from one registrar or provider to another. The domain itself does not change and continues to direct users to the same website or services; what changes is the company responsible for its registration and renewal.

To start a domain transfer, it is necessary to first obtain an authorisation code (often called an AuthInfo or AuthCode) from your current provider.

For security reasons, only the legitimate domain owner is authorised to request a transfer or make modifications to the associated registration data.

The domain transfer procedure to Hosting Solutions can be started and tracked at every stage directly from our Control Panel, in the dedicated Domain Transfer section. This section is divided into two tabs: "Domains to transfer" lists all domains not yet transferred but already linked to purchased services, which can therefore be moved to Hosting Solutions, while "Domains at Hosting Solutions" lists the domains already managed by us, from which you can check their status, request the transfer code, or update the registrant’s details.

Depending on the domain extension (e.g. .it, .com, .eu), the transfer procedure may differ. Below you will find the details for each case:

Warnings

WARNING 1 Domain status
Before initiating a transfer, make sure the domain is active by verifying that it has not expired, that it is not blocked by the registrar (REGISTRAR-LOCK), that there are no pending registration payments (REGISTRAR-HOLD) and that the administrative contact (Admin-C) can be reached by email and is able to approve the transfer if they are not the one submitting the request.

WARNING 2 Transfer of new domains
A domain cannot be transferred within the first 60 days following its initial registration.

Time required

  • For .it domains, 24 hours from the start of the procedure
  • For .com, net, eu, org, info, biz or tv domains, between 48 hours and 7 days from the request submitted through the form available in the control panel.
  • For ccTLDs (Country Code TLDs), the transfer is generally completed within 10 days.
  • For .eu domains, the transfer is practically immediate.

Limitation of Liability

The transfer of a domain may fail for reasons outside the control of Hosting Solutions, in which case the domain will remain with the current registrar.

It is the owner’s duty to verify the outcome of the transfer and to take any corrective action required to update the registration data. For example, incorrect information such as an invalid VAT number can prevent the transfer from being completed.

How to transfer .it domains

First, obtain the transfer authorisation code (AuthInfo) from your current provider.

Next, log in to our Control Panel and open the "Domain Transfer" section from the left-hand menu. Go to the "Domains to Transfer" tab, select the domain you wish to transfer, enter the authorisation code in the designated field and start the transfer. From that moment, you can follow each stage of the process in the "Domains in Transfer" table on the right.

Please note that the domain owner details used for the transfer are those provided at the time of ordering the service associated with the domain.

How to transfer .com, .net, .org, .info, .biz, .tv and new TLD domains

First, obtain the transfer authorisation code (AuthInfo) from your current provider.

The procedure for transferring domains with extensions such as .com, .net, .org, .info, .biz and new TLDs (e.g. .bike, .srl, .estate) is similar to that for .it domains, with a few additional steps.

After entering the AuthCode in the designated field within the Domain Transfer section of our Control Panel (tab Domains to Transfer), start the transfer process. If the code is valid, the transfer will be approved and completed within 7 days. If the code is incorrect, the domain owner will receive an email notification indicating the error.

WARNING (only for new TLD) For new TLD domains, the administrative contact may not always be the actual domain owner. In some cases, the details may belong to third parties such as providers, web agencies or others who were set as the administrative contact at the time of registration. Since a new TLD domain cannot be transferred or modified unless the requester is listed as the administrative contact, it will be necessary to contact the current administrative contact and ask your current provider to update the registrant information. The administrative contact details must be replaced with the correct owner’s details. Once the update has been made, you can proceed with the transfer process as described above.

How to transfer ccTLD (Country Code TLD) domains

First, obtain the transfer authorisation code (AuthInfo) from your current provider.

The procedure for transferring a ccTLD (country code TLD) domain — such as .de, .uk, .hu and others or any domain regulated by ICANN (Internet Corporation for Assigned Names and Numbers) is similar to that for .it domains, with a few additional steps.

Within 48 hours of submitting the transfer request, an email will be sent to the domain owner’s address listed in the Admin-C field. The email, which is in English, contains a verification link that directs to a web page where you can confirm the transfer. Example confirmation page
If the email is not received within 48 hours of the request, please contact Hosting Solutions technical support for verification.

How to transfer .eu domains

First, obtain the transfer authorisation code (AuthInfo) from your current provider.

The procedure for transferring a .eu domain is the same as that for .it domains except that once the process is initiated, the transfer is automatic and almost immediate.

WARNING The transfer of expired .eu domains that are still in quarantine is subject to a reactivation fee of €70 + VAT.

Glossary

Registrar: The company accredited to register domains

Registrant: The individual or company that owns the domain

Admin-C: The administrative contact, usually the domain owner

Tech-C: The technical contact

Billing-C: The paying contact

NIC-Handler: The identification code

Whois: A lookup service that queries the registrar’s database to retrieve information about a domain’s registration details

Useful information