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ServerMate Control Panel

Purchase and manage all your services from a single control panel

ServerMate is an exclusive control panel created by the Hosting Solutions' team of developers.

ServerMate can be used to manage all purchased services, as it implements administrative functions (purchases, renewals, upgrades), technical functions (DNS configuration, FTP, web servers, databases, email accounts, cloud computing) and technical support (via tickets).

Main features of the ServerMate control panel

The following functions are available when accessing ServerMate with Master credentials:

Administrative functions
  • Management of customer personal details
  • Management of new orders, renewals, service upgrades
  • Service communication area
  • Invoicing history of all services
  • Control of expiry dates
  • Wide choice of payment methods
  • Top-ups and use of our PrePay prepaid credit system
  • Management of groups
  • Control panel customisation
Technical functions
  • Management of single and multiple (bulk) DNS
  • Address book organisation of domain registrants
  • Technical management for each feature of each service (e.g. FTP, web server, database, email accounts, cloud computing))
  • Technical support via ticket
  • Online reference guides

For information on logging in and retrieving access data, please refer to the guide:

How to access Hosting Solutions' control panel (PdC) and how to retrieve login details

In addition, only for Resellers of Customized Services, there is an important function available for the creation of customised services, which is essential for Resellers who need specific services for their business (e.g. Web Agency case)

ServerMate panel: interface overview

Hosting Solutions' ServerMate control panel has four access modes:

Non-reseller Master Access

ServerMate: Home for the general user

Non-reseller Master Access: Dashboard for General User

Dashboard for managing the technical functions of services

Non-reseller Master Access: Home

Panel for the technical management of the service

Non-Reseller Master Access: Panel for Technical Service Management

User communications panel

Non-reseller Master Access: User communication panel

Panel for ordering new services

Non-reseller Master Access: Panel for ordering new services

Management panel for PrePay payment method

Non-Reseller Master Access: Panel for PrePay Management

Support request and ticket opening panel

Non-reseller Master Access: Panel for requesting support and opening tickets

Panel for managing renewal of expiring services

Non-reseller Master Access: Panel for managing service renewals

Master Access for the Reseller

Customising the control panel

Master Access for the Reseller: Customising the control panel

Master Access for the Reseller of Customized Service

Home

Reseller of Customized Service: Home

Creating a Customised Service

Reseller of Customized Service: Creating a Customized Service

Creating a Custom Service - Definition of included functions (1)

Reseller of Customized Service: Creating a Customized Service - Functions included (1)

Creating a Custom Service - Definition of included functions (2)

Reseller of Customized Service: Creating a Customized Service - Functions included (2)

Creating a Customised Service - Choosing a Server

Reseller of Customized Service: Creating a Customized Service - Choosing a Server

Creating a Customised Service - Add-ons

Reseller of Customized Service: Creating a Customized Service - Add-ons

Creating a Custom Service - Upgrades

Reseller of Customized Service: Creating a Customized Service - Upgrades

Creating a Customised Service - Summary and Release

Reseller of Customized Service: Creating a Customized Service - Summary

User Access for the reseller's end customer

Reseller's end-customer panel

User access: Reseller's end-customer panel, for managing the technical functions of their services