Guides

ServerMate Control Panel

Purchase and manage all your services from a single control panel.

ServerMate is an exclusive control panel created by the Hosting Solutions team of developers.

ServerMate can be used to manage all purchased services, as it implements administrative functions (purchases, renewals, upgrades), technical functions (DNS, FTP, web servers, databases, email accounts, cloud computing) and technical support (via tickets).

The following video guide on the main features of ServerMate is available on the Hosting Solutions YouTube channel.
Control panel: Interface overview

Main features of the ServerMate control panel

The following functions are available when accessing the ServerMate with Master credentials:

Administrative functions
  • Management of customer personal details
  • Management of new orders, renewals, service upgrades
  • Service communications area
  • Invoicing history of all services
  • Control of expiry dates
  • Wide choice of payment methods
  • Top-ups and use of our PrePay prepaid credit system
  • Management of groups
  • Control panel customisation
Technical functions
  • Management of single and multiple (bulk) DNS
  • Address book organisation of domain registrants
  • Technical management for each feature of each service (e.g. FTP, web server, database, email accounts, cloud computing))
  • Technical support via ticket
  • Consultation of online guides

For information on logging in and retrieving access data, please refer to the guide:

How to access the Hosting Solutions control panel (PdC) and how to retrieve login details

In addition, only for Resellers of Customised Services, there is the important function of creating customised services, fundamental for Resellers who need specific services for their business (e.g. caso Web Agency)

ServerMate panel: interface overview

The Hosting Solutions ServerMate control panel has four access modes:

- Non-reseller Master Access

ServerMate: Dashboard for the general user

ServerMate: Dashboard for the general user

Dashboard for managing the technical functions of services

ServerMate: Dashboard for managing the technical functions of services

User communications panel

ServerMate: User communications panel

Panel for ordering new services

ServerMate: Panel for ordering new services

Management panel for PrePay payment method

ServerMate: Management panel for PrePay payment method

Support request and ticket opening panel

ServerMate: Support request and ticket opening panel

Panel for managing renewal of expiring services

ServerMate: Panel for managing renewal of expiring services

- Accesso Master per il Rivenditore di Servizi Hosting Solutions

Mask for customising the control panel

ServerMate: Mask for customising the control panel

Customising the control panel logo

ServerMate: Customising the control panel logo

- Accesso Master per il Rivenditore di Servizi Personalizzati

Dashboard for Resellers of Customised Services

ServerMate: Dashboard for Resellers of Customised Services

Creating a Customised Service

ServerMate: Creating a Customised Service

Creating a Custom Service - Definition of included functions (1)

ServerMate: Creating a Custom Service - Definition of included functions (1)

Creating a Custom Service - Definition of included functions (2)

ServerMate: Creating a Custom Service - Definition of included functions (2)

Creating a Customised Service - Choosing a Server

ServerMate: Creating a Customised Service - Choosing a Server

Creating a Custom Service - Summary and Release

ServerMate: Creating a Custom Service - Summary and Release

Creating a Customised Service - Ordering a Service

ServerMate: Creating a Customised Service - Ordering a Service

- Accesso User per il cliente finale del Rivenditore

Reseller's end-customer panel for managing the technical functions of their services

ServerMate: Reseller's end-customer panel for managing the technical functions of their services