All hosting plans include the possibility of accessing the web space using the FTP protocol. The FTP access data are sent in the service activation email and can be changed at any time by the user from the control panel.

FTP access to the web space  is always available, 24 hours a day, 7 days a week.

In order to publish (in general, transfer) files via FTP, it is necessary to use a program called FTP client. There are many FTP clients available on the Internet (free or not) and they are often integrated (in terms of functionality) into HTML editors.

Below are two free, FTP clients that are easy to use and find.

• FileZilla (Windows, Linux, macOS). To configure FileZilla, visit the FileZilla configuration and use page.
• WinSCP (Windows). In the following URL how to download and install WinSCP.

How to configure the FTP client

All FTP clients require the same parameters to connect to the server:

• Host: The name of the remote server, of the type www.omainname.extension. Alternatively, the IP address of the remote server can also be used.
• Username: This is the user name authorised to access the server. It can be found in the email sent to the address provided when registering or purchasing the service. It can also be seen in the user control panel (FTP users ​section of the selected hosting plan).
• Password: Combination, possibly alphanumeric, associated with the authorised user name (see above) and included in the email mentioned above. It can be changed from the control panel (​FTP Users section of the selected hosting plan).

How to transfer files

Once connected to the server, each client will show one window open on the local PC and one on the remote server.

• In the local PC window, select the folder where the files to be transferred are located (source folder);
• In the remote server window, select the transfer destination folder into which the files from the local PC will be copied;
• To start the upload process, drag the files from the local PC window to the window on the remote server. The reverse action of dragging files from the remote server to the local computer starts the downloading of files from the server to the local computer.

Passive Mode

An important configuration option for an FTP client, usually available in the advanced configuration menus, is passive mode access. Each client gives the possibility of enabling or disabling the passive mode access. From a functional point of view, there is no difference, but some connection providers may only allow access in standard or passive mode. In this regard, Hosting Solutions servers allow FTP connection in both mode.

NOTE The service regulations expressly forbid the use of anonymous FTP access. It is therefore forbidden to disclose FTP access data to third parties or to persons not involved in the maintenance of the site.