The following guide will cover the use of the Servermate Control Panel for:

• Adding a new service
• Ordering additional services
• Upgrading one or more active services

Add a new service

ServerMate is the Hosting Solutions control panel. You can log in by clicking on the User Area button on the Hosting Solutions homepage or by clicking on the following link https://pdc.hostingsolutions.it/MasterCP

In order to login to the panel it is necessary to enter the access credentials (User and Password), received by email at the address indicated during registration.

The link Utente o Password MasterCP dimenticati? allows you to retrieve your access credentials to the address you provided for receiving communications.

After entering your credentials, click on the Accedi button which will take you to the ServerMate main screen. In the menu on the left, in the Azioni section, click on Ordina Nuovo Servizio:

The following screen is then displayed:

On this page, you can find a list of all the services divided into categories (Domains and Email, SMTP, Secondary MX, etc.). The list is shown in a further menu at the top left, next to the list of services.

Once you have identified the service you want, click on the Ordina button and follow the instructions.

Order Additional Services

o order an additional service, the procedure is the same as for ordering a new service, with the difference that you start from the menu item Ordina Servizi Add-On (Azioni section of the main menu). The system will automatically provide the user with a list of the additional services for the services already active:

For example, in the image above you can see several options for the Host Pointer this is because the account shown has an active Silver Linux plan that can be divided over multiple websites once the Host Pointer add-on package has been activated.

Once you have identified the service you require, click on the Ordina button and follow the instructions.

Upgrade of one or more active services

Upgrading a service allows you to transform an active service into another one (of the same type but of a higher level) automatically and at costs based on the difference between the service fees, plus a possible activation cost (only in the case of Hard Upgrade). Obviously, not all services can be upgraded. To find out whether your service is among them, simply connect to the control panel and check the functions associated with the service.

The home page of the control panel shows all the active services divided into tabs by type of service (Domains, Hosting and Dedicated, Cloud, etc.). Click on the tab of the service you wish to upgrade and then on the Apri button next to the service. This will open a section with various buttons concerning the service settings and, on the right, you will see the Upgrade del servizio button:

Upgrade del servizio:

A common example is the upgrade of a Silver Linux hosting plan; in this case there are two upgrade options:

• Easy Upgrade: this is the quickest option and does not require any action from the user (nor moving the service from one server to another); the fee to be paid is calculated based on the difference between the new and old fees. In the example, the change from Silver Linux to Gold Linux (or, in general, to a hosting plan superior to Silver Linux) would be an Easy Upgrade and the cost would be the difference between the fees.
• Hard Upgrade: this option requires reactivation of the service and the user is responsible for moving pages from the old to the new plan; the fee to be paid is calculated based on the difference between the two fees + activation cost (one-off). In the example, moving from Silver Linux to Silver Windows (or, in general, to a hosting plan with a different operating system) would be a Hard Upgrade and the cost would be the difference between the fees + the activation cost.

Once the desired upgrade option has been selected, the system continues with the service purchase wizard. Follow the on-screen instructions to complete the procedure.