Hosting Services

PrePay payment method

The convenient and safe prepaid method.

The PrePay method allows you to upload an amount to your control panel account that can be used to purchase new services or to renew existing services.
Below are the available denominations:


You can view the auto-renewal procedure in the following video-guide:
Control panel: Administrative functions - part 1

You can view the top-up procedure and how to use prepaid credit in the following video-guide:
Control panel: Administrative functions - part 2

Main advantages of the PrePay method

2% discount - If you use the Prepay method for your purchases, an additional 2% discount is applied to the transaction amount.

Discount on the purchase of domains -When purchasing domains, it is possible to benefit from the discount ranges provided (e.g. 21-50 domains, 51-100 domains, etc.) even if the number of domains purchased is lower than the one provided by the range. In fact, the discount is applied according to the prepaid credit available on the control panel. In particular:

  • 250 - 499 Euros available, access to the 21-50 domains discount range
  • 500 - 999 Euros available, access to the 51-100 domains discount range
  • over 1000 Euros available, access to the 101-500 domains discount range

Automatic renewals - by setting up automatic renewal of both domains and hosting plans, services will be automatically renewed when they expire and their price will be deducted from the available prepaid.

Access to Cloud Computing services - Using the PrePay method allows you to activate cloud server istances by paying only for the resources you actually use.

Secure Transactions - The initial amount can be charged by bank tranfer, credit card, PayPal or postal order. For later transactions, you will not need to enter your payment details again.

Accounting simplification - After using the PrePay method, you will receive an invoice for the amount charged and a monthly zero balance invoice to account for transactions made with the prepaid method.

Frequently asked questions

Can I top up any prepaid amount?
Top-ups can be made by choosing from the various denominations available, ranging from a minimum of 50 Euro to a maximum of 5000 Euro. It is, therefore, possible to top up amounts other than the planned denominations only by purchasing several PrePay packages at the same time.

Can I also purchase or renew hosting services with the PrePay method?
Yes, the PrePay method can be used to purchase and renew any service.

How do I set up auto-renewal for my services?
To set up the automatic renewal of a service, you must go to the Renew Services (Rinnova Servizi) section of the ServerMate control panel, tick the box for the service you wish to renew automatically and click on the Autorenewal ON button (Autorinnovo ON) at the bottom of the list of services. From then on, the selected service will be automatically renewed when it expires, using the available balance.
Automatic renewal can be turned off at any time by performing the same procedure but clicking on the Autorenewal OFF button (Autorinnovo OFF).

Can I choose automatic renewal for both domains and hosting services?
Yes, you can do so for any service, provided that the available balance is sufficient to cover the transaction.

My balance is not enough for all transactions; can I pay partly with PrePay and partly with another payment method?
No, it is not possible to pay in different ways for a single order. Multiple orders will have to be placed or another prepaid amount loaded in advance.

Can I pay with other payment methods for services to which I have applied the automatic renewal option?
Yes, it is always possible to renew a service manually even if the automatic renewal option has been applied to it.

What happens to services I have set up for automatic renewal if I have no available balance when they expire?
In this case, a warning email will be sent before the service expires, so that you will have the possibility to top up your account with additional credit, or proceed with the renewal with other payment methods. If, however, the balance is insufficient at the time of renewal, the service will not be renewed.

How is invoicing done in the PrePay method?
For each PrePay top-up purchase, an invoice is sent for the amount paid. Also, an additional zero balance invoice will be sent monthly to account for the transactions on the prepaid account.

Where can I find my list of purchases and transactions related to my PrePay balance?
All transactions are tracked and documented in the control panel. In the Prepaid Recharge section in the menu on the left you can view the transactions, see the details and export everything to an Excel file.

Can I request a refund of unused residual credit?
No, prepaid credit cannot be refunded.