Migration Tool - how to migrate a single mailbox

Migration Tool: how to transfer an existing mailbox from another provider to our servers

IMPORTANT: Before starting the transfer of one or more e-mail accounts, you must be aware that, in order for the transfer to become operational, you will need to change the configuration of the DNS zones of the domain.
It is therefore necessary to have all the information required for this configuration: access credentials for DNS changes, data for the configurations to be made.

To start the migration procedure for a single email account you need to log on to When you transfer an email account from one provider to another, it is important to preserve and transfer mail from the old to the new server. To make this easy, Hosting Solutions has specifically created a web tool, the Migration Tool which guides the user through the transfer of the account and synchronises messages between the old and the new server. The Migration Tool can therefore also be used several times, until the account remains active on the old server.

To start the migration of a single mailbox procedure, you need to connect to the site:

Before starting the transfer it is important to underline that:

  • the email account to be transferred, also known as the casella sorgente, must still be present on the source server at the time of transfer;
  • the new email account, also known as the casella destinazione, must already have been created on the destination server.
single mailbox migration

Once connected, Migration Tool displays two forms (forms to be filled in) in which all data regarding the source and destination account, which are essential for the transfer, must be entered (image above).

In the first four fields of the form on the left, regarding the source account, you must enter the information on the account to be transferred; in particular:

  • Server: IP address or name of the server hosting the email account;
  • User: address of the email account you want to migrate (e.g.:;
  • Password: password of the email account;
  • SSL: stick the box if the account on the source server uses SSL (port 993)

In the form on the right, regarding the destination account, the fields must be filled with the data of the email account on the new server; in particular:

  • Server: IP address or name of the new server;
  • User: address of the email account you want to migrate (e.g.:;
  • Password: password that you want to set on the email account once it has been migrated;
  • SSL: tick the box if the destination server uses the SSL protocol (port 993);
  • Delete: If ticked, it deletes (in the destination account) messages no longer present on the source server, but copied - before being deleted - in the new account. This action is useful when the migration tool is used several times, to replicate on the destination account the deletion of messages occurred on the source account between one use of the Migration tool and the next. It is advisable to use it at least on the last migration.

Once all values have been entered correctly, click on the Avvia Migrazione button. When the migration is complete, the message Migrazione Terminata will be displayed.

PLEASE NOTE So long as the domain DNS record of the email account points to the old server, the mail will be delivered to the old server and not to the new one. Therefore, in order to make the new account operational, it will be necessary to change the DNS record to point to the new server.

How to verify that the transfer of the box was successful before the transfer of the domain? Simply access with the mailbox credentials at the following URL: if the content of the box is available, then the transfer has ended correctly.